Emma Cruickshank
Dundee
Summary
I am a reliable, caring, and enthusiastic individual with a genuine love for dogs and animal welfare. In a previous role, I had the opportunity to volunteer with PADS, where I gained experience supporting and caring for dogs, including handling them safely and ensuring their wellbeing during walks and activities. This experience gave me a real appreciation for the positive impact that regular exercise, companionship, and attentive care can have on a dog's quality of life.
I am currently a self-employed studio owner, which has allowed me to develop excellent organisational, communication, and time-management skills. While I enjoy running my business, I have found myself missing the rewarding experience of working with dogs and would welcome the opportunity to reconnect with something I am passionate about.
I am dependable, physically active, and comfortable working independently. I understand the importance of building trust with both dogs and their owners, following instructions carefully, and providing a safe, enjoyable experience for every dog in my care. I would be excited to bring my enthusiasm, responsibility, and genuine affection for animals to a dog walking role.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Dance Studio Owner
Pirouette Dundee
Dundee
2024.08 - 2026.06
- Prepare staff work schedules and assigned specific duties.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Provide mentorship and guidance to students, helping them to set goals and develop their skills and talents.
- Demonstrate proper dance techniques and movements, ensuring safety and injury prevention.
- Observe and evaluate performance of other instructors whilst providing opportunities for them to grow and develop in a safe and encouraging environment.
- Mentor and train new employees.
- Respond quickly to meet customer needs and resolve problems.
- Design and maintain customer journey from the moment they book a class to the moment they leave the studio.
- Responsible for all external communication via channels such as social media, community forums, booking systems and email.
- Responsible for business finances and budget management to maximise profit.
- Plan and coordinate 15 classes per week with additional large events 3-4 times a year.
Product Management Graduate
Insights
Dundee
2023.10 - 2025.09
- Participate in ongoing training to enhance own job skills and knowledge within Product, Research and Design.
- Identify ways to improve efficiency in operations and implemented process changes.
- Demonstrate ability to manage multiple tasks while remaining adaptable and flexible.
- Adapt quickly to changing project requirements and priorities, delivering creative solutions under tight deadlines.
- Identified trends and patterns in user data to inform design decisions and product development.
- Conducted user interviews and usability testing sessions to understand user needs, behaviours, and pain points.
- Developed user personas and journey maps to represent user needs and interactions with products or services.
- Advocate for user-centered design principles within development process.
- Present user research findings and recommendations to stakeholders in clear and concise reports.
- Facilitate basic techniques to align solutions and prioritise work with cross-discipline groups.
- Participate in, create and facilitate collaborative ideation sessions with cross-functional partners and leadership.
Studio Manager
Pole Position Scotland
Dundee
2021.04 - 2024.08
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Managed communication channels, including booking systems, company website, email newsletters and social media platforms.
- Responsible for team wellbeing, ensuring a safe and productive environment for all reporting instructors.
- Managed and coordinated multiple large events throughout the year whilst maintaining high quality weekly classes.
Education
Masters of Science - International Marketing
University of Dundee
Dundee 2022.09 - 2023.04
Bachelors of Science - Environmental Science and Geography
University of Dundee
Dundee 2018.09 - 2022.06
Skills
- Dog walking experience
- Highly organised
- Excellent communicator
- Dependable
REFERENCES
References available upon request
Timeline
Dance Studio Owner
Pirouette Dundee
2024.08 - 2026.06
Product Management Graduate
Insights
2023.10 - 2025.09
Masters of Science - International Marketing
University of Dundee
2022.09 - 2023.04
Studio Manager
Pole Position Scotland
2021.04 - 2024.08
Bachelors of Science - Environmental Science and Geography
University of Dundee
2018.09 - 2022.06