Daniella Koker
London,Middlesex
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Passionate Bar Manager skilled in successful team leadership and business planning. Communicates and collaborates well for improved staff performance. Calm and productive under pressure to meet demands of busy service environments.
Overview
2
2
years of professional experience
Work history
Head barista
EL&N
London, Greater London
04.2023 - 01.2024
- Managed team of 12 to facilitate smooth day-to-day running of 11 shifts.
- Maintained cleanliness of front-of-house areas in line with high standards through rigorous visual inspections.
- Opened and closed store 5 days ranging from 5.30am openings and 11pm closings, completing clean down procedures and setting up and balancing till.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
Retail worker
Kiko Milano
London, Warwickshire
01.2023 - 04.2023
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and pricing to reflect discounts and offers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Employed commercial drive to consistently meet or exceed personal sales targets, achieving 2x the standard
Junior barista
Costa Coffee
London, Haringey
02.2022 - 01.2023
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Built and nurtured customer loyalty by remembering personal preferences.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Education
GCSEs - English language
Oasis Academy Enfield
Enfield 09/2016 - 07/2021
GCSEs - English Literature
Oasis Academy Enfield
Enfield 09/2016 - 07/2021
GCSEs - Maths
Oasis Academy Enfield
Enfield 09/2016 - 07/2021
NVQ Level 3 - Business Studies
Westminster Kingsway College
London 09/2021 - 07/2023
Skills
- Customer service
- Employee management
- Teamwork and collaboration
- Point of sale knowledge
- Cash register operation
- Highly organised
- Active listening
- Up-selling
- Cooperative team player
- Quick learner
- POS Systems
- Face-to-face selling
- Accurate money handling
- Outgoing and enthusiastic
Timeline
Head barista
EL&N
04.2023 - 01.2024
Retail worker
Kiko Milano
01.2023 - 04.2023
Junior barista
Costa Coffee
02.2022 - 01.2023
GCSEs - English language
Oasis Academy Enfield
09/2016 - 07/2021
GCSEs - English Literature
Oasis Academy Enfield
09/2016 - 07/2021
GCSEs - Maths
Oasis Academy Enfield
09/2016 - 07/2021
NVQ Level 3 - Business Studies
Westminster Kingsway College
09/2021 - 07/2023