Kath Scorer
Gateshaed,Tyne &Wear
Summary
Results-driven Team Manager with 23 years of experience in performance improvement and staff development. Skilled in developing growth plans, resolving customer complaints, and optimising resource allocation to maintain service standards. Committed to fostering a safe work environment and enhancing team morale through effective feedback and mentoring. Proven track record in conflict resolution, project management, and driving operational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Team Manager
Marks & Spencer
Byker, Newcastle, Tyne & Wear
11.2003 - Current
- Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Monitored staff performance and developed improvement plans.
- Established a supportive team culture, encouraging innovation and recognising individual and group achievements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Monitored and analysed team performance data, identifying trends and implementing corrective actions to address areas of concern.
- Managed resource allocation effectively, ensuring optimal staffing levels during peak times to maintain service standards.
- Resolved customer complaints promptly and professionally, maintaining high levels of customer satisfaction and loyalty.
- Oversaw compliance with company policies and industry regulations, minimising risk and ensuring operational integrity.
- Maintained a safe and healthy work environment by adhering to health and safety guidelines, reducing workplace accidents.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
Education
Certificate of Higher Education -
Secondary
Oldham01-1979
Skills
- Performance monitoring
- Compliance oversight
- Resource allocation
- Safety compliance
- Performance evaluations
- Employee training
- Staff development
- Operational support
- Team building
- Customer relationship management
- Customer relationship building
- Feedback delivery
- Leadership excellence
- Mentoring and coaching
- Staff motivation
- Leadership skills
Certification
- 1988 CPC Road Haulage
- 1990 Craft Trainer
- 1991/4 Basic Food Hygiene
- 1994 Beer and Cellar Management
- 1994 British Institute of Innkeeping
- 1994 Licensed House Management
- 2004 Coffee Skills
- 2004 Basic Food Hygiene
- 2007 Level 2 Food Safety
- 2011 Level 2 Personal License Holder
Timeline
Team Manager
Marks & Spencer
11.2003 - Current
Certificate of Higher Education -
Secondary