Katelyn Collins

• Handled customer complaints promptly, resulting in improved client relations over time.
• Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
• Trained new recruits on coffee brewing techniques to maintain service quality standards.
• Oversaw inventory management to avoid any shortage or excess stock issues.
• Implemented company policies effectively, maintained high standards of service delivery.

• Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Guided customers to locate products or alternative items.
• Operated cash registers with accuracy and processed cash and card transactions.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Tagged products quickly and accurately with price tags and stickers.
• Shadowed lead waiters to understand and practice cash handling processes.

• Followed health and hygiene standards when handling food and cleaning restaurant.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Assisted kitchen staff with food prep, dishwashing and plating food.
• Provided first-class customer care through helpful, friendly service.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Accurately took orders, making menu recommendations as appropriate.

I was trained effectively for the job role of supervisor from March 2024-August 2024

• Supervised activities of workers and enforced safety regulations.
• Trained new hires and set up mentoring relationships to drive team performance.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.

• Organised stock and checkout area proactively.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Guided customers to locate products or alternative items.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Cleaned and organised the backroom efficiently

• Developed fun, engaging learning experiences for children of varying ages.
• Memorised routines for professional performances.
• Performed with energy and enthusiasm to fully engage audiences.
• Prepared relevant props and costumes ahead of performances.
• Provided children with fun activities such as painting and pumpkin design.

• Prepared tables for guests and reset tables between customers.
• Followed health and hygiene standards when handling food and cleaning the restaurant.
• Kept tables clear of used crockery, glassware and cutlery.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Waitressed, and maintained a clean and sanitary work environment
• Maintaining a seamless order of operations and officiant access to dishes, utensils and glass wear
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.