Joshua Denning
Keynsham,Somerset
Summary
I have always been a people person and take strong pride in getting to know everyone who walks through the door to offer a unique experience for all , Offering strong customer service skills and leadership abilities gained from supervising teams in fast-paced environments. Knowledgeable about maintaining high standards of cleanliness and ensuring customer satisfaction. Ready to use and develop communication, problem-solving, and team management skills.
I am a motivated service worker with strong social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food / drink items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Barista supervisor
Cobra coffee ( Starbucks)
Truro, Cornwall
2024.04 - 2026.03
- Handled customer complaints promptly, resulting in improved client relations over time.
- Communicated effectively with staff members for optimal teamwork and coordination.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Trained new recruits on coffee brewing techniques to maintain high service quality standards.
- Opened and closed store , completing clean down procedures and setting up and balancing till including safe and stock counts
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Welcomed guests with friendly conversation and fun atmosphere.
Retail assistant manager
Rowes bakery
Chiverton cross , Cornwall
2021.02 - 2024.04
- Similar to previous retail assistant role but with cash handling / ordering / training of new staff.
- Helped training for new employees, improving performance levels.
- Increased customer loyalty with excellent service.
- Coordinated with vendors for timely delivery of products, avoiding stock shortages.
- Monitored product sales , adjusting stock orders accordingly.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Balanced till at end of each close shift maintaining accurate records.
retail assistant
Rowes bakery
Camborne, Cornwall
2018.08 - 2020.12
- Managed till operations smoothly, reducing waiting time for customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Displaying products effectively leading to increased sales and conversations about new products.
- Built strong relationships with regular customers for repeat business.
- Addressed customer needs promptly, resulting in positive feedback and customer retention.
- Operating the ovens throughout shifts to ensure correct stock was available for customers at all time.
Kitchen porter
Private bistro
Plymouth, Devon
2016.09 - 2017.08
- Cleaned work surfaces, ensuring hygiene standards were always met.
- Addressed spills or broken glassware to prevent accidents in the workplace.
- General washing of kitchen equipment and utensils.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- As the only employee i also waited on tables, providing high levels of service with friendly energy.
Education
BTEC diploma - Sport
YMCA Discovery college Plymouth
Plymouth 2017.09 - 2019.07
GCSEs - GCSEs in Maths, English, Science, P.E, History
Torbridge High School
Plymouth 2012.09 - 2017.07
Skills
- Handling difficult customers
- Direct supplier ordering
- Cash handling
- Quality Control
- Training and development
- Food hygiene standards
- Knowledge of allergen regulations
- Stock / safe counts
- Customer relations
Affiliations
- In my spare time, i am a keen runner. Completing a marathon in 2025. I have carried this resilience across all walks of my life.
References
References available upon request.
Timeline
Barista supervisor
Cobra coffee ( Starbucks)
2024.04 - 2026.03
Retail assistant manager
Rowes bakery
2021.02 - 2024.04
retail assistant
Rowes bakery
2018.08 - 2020.12
BTEC diploma - Sport
YMCA Discovery college Plymouth
2017.09 - 2019.07
Kitchen porter
Private bistro
2016.09 - 2017.08
GCSEs - GCSEs in Maths, English, Science, P.E, History
Torbridge High School
2012.09 - 2017.07