Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Eligibility To Work
Timeline
Generic

Katarzyna Lewandowska-Suska

Tayport

Summary

I am currently looking for a career change to make professional use of my knowledge, backed with a diploma in Single Malt Whisky (Edinburgh Whisky Academy), and to utilize my wide set of transferable skills. I am interested in work that allows for continuous professional development and gaining new experience. I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I am proud of my strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals. I am well known for being hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive and memorable experience. I have a vast experience in fast-paced environments and I am adaptable to last-minute changes. I always thrive under pressure and consistently earn high marks for work quality and efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor (bar, Restaurant and Shop)

The St Andrews Golf Club
05.2022 - Current
  • Company overview: World-renowned golf club with over 2,500 international members.
  • Generated a substantial increase in whisky sales through strategic marketing, leading to a 90% boost.
  • Designed whisky and gin menu with tailored service suggestions.
  • Guided patrons in selecting beverages tailored to flavor preferences.
  • Answered phone calls and responded to questions and concerns.
  • Evaluated and authenticated returns, exchanges and voids.
  • Ensured inventory was orderly and updated regularly.
  • Set up efficient seasonal sales processes to optimize shop operations.
  • Optimized store layout to ensure convenient access to golf equipment.
  • Consistently prioritized guest needs to ensure outstanding experiences.
  • Kept bar and shop area clean and organized to ensure operational efficiency.
  • Designed signature drinks using innovative techniques and ingredients.
  • Pouring beer and wine for waitstaff to bring to tables but also waiting tables during bigger events up to 70 people
  • Controlled member drinking levels to ensure safety.
  • Trained multiple staff members in effective bar practices and customer service.
  • Ensured efficiency in handling cash and payments.
  • Handled club opening and closing duties.
  • Dealing with members enquiries
  • Addressed a variety of daily issues to maintain workflow.
  • Processed and accepted deliveries efficiently.

Bar Supervisor and Team Leader

Criterion Bar
St Andrews
10.2018 - 05.2022
  • Company overview: Bustling pub serving a diverse clientele of locals, tourists, and students.
  • Established strong customer connections.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Developed and implemented innovative strategies to increase customer satisfaction.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Monitored patron alcohol consumption to encourage safety.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Technician

VH Cowling laboratory in the Centre for Gene Regulation and Expression, University of Dundee
03.2018 - 10.2018
  • Company overview: Analyzed RNAcap protein structure during transcription process.
  • Managed the growth and care of cell cultures.
  • Performed RNA extraction and analysis via RT-PCR.
  • Performed protein extraction and conducted Western blot analysis.
  • Assisted in daily laboratory operations.
  • Analyzed complex datasets to support decision-making processes.
  • Enhanced investigative processes leading to effective problem-solving.
  • Maintained compliance with safety standards by employing personal protective gear.
  • Executed tasks according to defined guidelines and protocols.
  • Prepared various buffer solutions efficiently.

Bar supervisor and Team Leader

Criterion Bart
St Andrews
10.2016 - 03.2018

NZOZ Laboratorium analityczne S.C. QuickLab
11.2015 - 09.2016
  • Company overview: Partnered closely with local medical clinics for comprehensive medical analyses.
  • Conducted ELISA tests for blood samples to detect Toxoplasma gondii, Giardia lamblia, Prolactin, Borrelia burgdorferi, detecting blood levels of Thyroperoxidase (TPO) antibodies, and 25-hydroxy vitamin D.
  • Handled complete registration workflow for patients and specimen collection.
  • Followed testing requirements to accurately prepare samples.
  • Performed microscopic analysis of urine and feces.

Cultural Care Au Pair program
United States of America
08.2013 - 05.2015
  • Company Overview: This program is focused on the cultural and educational exchange of young people from different countries
  • Handled responsibilities for both childcare and household tasks.
  • During my stay in USA I improved practical language skills, learned to solve crisis situations, take responsibility for my actions, work under pressure and cooperate in a multicultural environment
  • This program is focused on the cultural and educational exchange of young people from different countries

Education

Postgraduate Studies - MOLECULAR BIOLOGY

Jagiellonian University
01.2016

Master of Science - BIOTECHOLOGY

Silesian Medical University
01.2012

Bachelor of Science - BIOTECHOLOGY

Silesian Medical University
01.2010

Skills

  • Time management
  • Critical thinking
  • Leading by example
  • Good interpersonal and communication skills
  • Competent in using Microsoft Word
  • Competent in using Excel
  • Competent in using PowerPoint
  • Complaint resolution
  • Continuous improvement
  • Multitasking and organization
  • Training and mentoring
  • Analytical thinking
  • Report generation
  • Quality assurance
  • Team building and leadership
  • Conflict resolution
  • Work prioritization
  • Verbal and written communication
  • Empathy and patience
  • Expertise in sales
  • Decision-making

Certification

  • Diploma in Single Malt Whisky, Edinburgh Whisky Academy, 2024
  • Tourism and Hospitality Talent Development Programme- Extraordinary Leadership, 2022
  • Tourism and Hospitality Talent Development Programme- Management, 2021
  • CPL online trainings, 2020, Customer Service, Conflict Management, Effective Time Management, Manual Handling, HACCP, Money Laundering Awareness, Health and Safety, Mental Health Support, Underage Sales Prevention (AUASP) - Award for Licensed Premises Staff, Allergen Awareness, Personal Resilience, Equality and Diversity - Disability Awareness, COSHH, Food safety lvl2, Fire Awareness, Interview skills, Stock Management, Drug Awareness, Bribery Act Awareness - Staff Appraisal Skills
  • Course in INTENSIVE GRAMMAR, Manhattanville College (USA), 2014
  • English courses, Headway, 2006

Hobbies and Interests

  • Biotechnology and biology
  • Scouting
  • Reading
  • Long-distance running
  • Hiking and traveling
  • Movies and music

Eligibility To Work

I am a citizen of Poland. I hold full settled status, which gives me permanent right to stay and work in the UK., valid for 30 days can be generated on request.

Timeline

Customer Service Supervisor (bar, Restaurant and Shop)

The St Andrews Golf Club
05.2022 - Current

Bar Supervisor and Team Leader

Criterion Bar
10.2018 - 05.2022

Technician

VH Cowling laboratory in the Centre for Gene Regulation and Expression, University of Dundee
03.2018 - 10.2018

Bar supervisor and Team Leader

Criterion Bart
10.2016 - 03.2018

NZOZ Laboratorium analityczne S.C. QuickLab
11.2015 - 09.2016

Cultural Care Au Pair program
08.2013 - 05.2015

Postgraduate Studies - MOLECULAR BIOLOGY

Jagiellonian University

Master of Science - BIOTECHOLOGY

Silesian Medical University

Bachelor of Science - BIOTECHOLOGY

Silesian Medical University

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Katarzyna Lewandowska-Suska