Erin Brearley
Upton Wirral,Merseyside
Summary
Dynamic hospitality professional with a proven track record in delivering exceptional customer service and fostering teamwork in fast-paced environments. Compassionate individual, utilises strong communication and people skills to build rapport and address concerns, enhancing overall service quality. Eager to contribute to team success while continuously developing personal and professional competencies. Motivated individual with experience across customer-facing roles. Cultivates positive relationships through strong communication and empathy, ensuring high levels of satisfaction. Demonstrates adaptability and teamwork in diverse environments, consistently striving for excellence in service delivery.
Overview
6
6
years of professional experience
Work History
Bar and Restaurant Supervisor
21st Amendment
Wirral, England
10.2024 - 06.2026
- Delivered fast, high-quality service in a busy hospitality environment, serving high volumes of customers while maintaining strong attention to detail.
- Demonstrated in-depth knowledge of food and beverage menus to assist guests and enhance their experience.
- Took on supervisory responsibilities, including coordinating service flow, managing reservations and seating, and supporting team operations. Handled customer queries and complaints professionally, ensuring prompt resolution and high satisfaction.
- Maintained cleanliness, organisation, and stock levels, complying with company policy, while effectively multitasking and managing competing priorities during peak periods.
- Conducted daily opening and closing procedures, ensuring the bar was ready for business and securely closed. Balanced cash registers, and cashed up at end of shift.
- Communicated both in person and via email and over the phone with customers, suppliers and staff.
Hospital Volunteer
NHS/Ronald McDonald
10.2022 - 03.2024
- Greeted and welcomed patients with warmth and compassion, providing reassurance and care throughout hospital treatments.
- Handled patient enquiries and concerns with empathy and professionalism, directing them to appropriate resources.
- voluntary experience within my local trust whereby i further developed my people, adaptability and communication skills
Waitress/Bartender
Absolute Taste
06.2023 - 08.2023
- Royal liverpool golf open
- 11-hour shifts of professionalism and determination during an extremely popular event.
- This helped me gain the skills of time management, teamwork, handling high pressure situations and problem solving.
- Fostered a positive working environment, encouraging teamwork and communication among staff.
Waitress
Jade Café
09.2020 - 01.2021
- Taking orders over the telephone and in person.
- Helping with packaging takeaways.
- Taking cash payments.
- Ensuring the café was clean and products where restocked and date rotated.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
Education
GCSE'S - English Literature, English Language, History, Drama, Maths, RE, Combined Science, Spanish
Upton Hall School
A level - English literature, Sociology, Health and social
Upton Hall School
Skills
- Organisation skills
- Customer service
- Interpersonal skills
- Cash/card handling
- Communication skills
- High-pressure performance
- Event coordination
- Food safety understanding
- Time management
- Cooperation
- Teamwork/Team leadership
- Reservation management
- Customer relationship management
- Sales forecasting
- Computer literacy
Accomplishments
- Allergy and intolerance training 2025
- Driving licence, 2023-10-01
- Food Safety and Hygiene for Catering Level 2, 2020-07-01
- NHS Cadets, 2021-01-01
Custom
References available upon request
Personal Information
Hobbies: Hardworking and caring individual who enjoys taking on challenges, Reading, Exercising, Cooking, Baking, Traveling. Desire to further life experience and develop new skills.
Timeline
Bar and Restaurant Supervisor
21st Amendment
10.2024 - 06.2026
Waitress/Bartender
Absolute Taste
06.2023 - 08.2023
Hospital Volunteer
NHS/Ronald McDonald
10.2022 - 03.2024
Waitress
Jade Café
09.2020 - 01.2021
GCSE'S - English Literature, English Language, History, Drama, Maths, RE, Combined Science, Spanish
Upton Hall School
A level - English literature, Sociology, Health and social
Upton Hall School