Summary
Overview
Work history
Skills
Affiliations
References
Timeline
GeneralManager
Liam Grayson

Liam Grayson

Aldershot,Hampshire

Summary

I am a highly task-oriented worker, always striving to complete projects efficiently and effectively. My attention to detail and strong organizational skills allow me to stay focused and meet deadlines consistently. Flexibility is a key attribute that I possess, both in terms of adapting to different work environments and embracing new challenges. I believe in the importance of continuous growth and development, and I am eager to take on opportunities that will enable me to expand my skill set. I embrace change and am always willing to learn and train to adapt to new environments. This flexibility allows me to quickly acclimate to different work environments and contribute effectively to any team. In summary, I am a motivated and adaptable individual, eager to secure a position that aligns with my existing skills and provides opportunities for growth and development. I am confident in my ability to communicate effectively and thrive in various work situations. Multi-talented Shift Manager able to work all shop positions. Offering 7 years of Hospitality industry experience and demonstrated track record of leadership and operations success. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

9
9
years of professional experience

Work history

Bar and Restaurant Supervisor

Mitchells & Butlers
Fleet, Hampshire
2024 - Current
  • Communicated regularly with line manager to monitor KPIs and targets.
  • Remained compliant with health and hygiene requirements.
  • Upheld highest level of customer care standards.
  • Oversaw completion of pre and post-service checklists and cleaning schedules for food services.
  • Optimised guest and staff comfort by supervising immaculate presentation of front-of-house and back-of-house areas.
  • Provided customers with personalised and seamless dining experience.
  • Supported and trained teams, leading by example to promote excellence in their roles.
  • Supervised teams to deliver impeccable food and customer service.
  • Prevented compliance losses, verifying adherence to food hygiene and liquor license legislation at all times.
  • Maintained quality of service, addressing underperformance issues by sharing best practices.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Gave direction for correct storage and disposal of food in line with company policies and procedures.
  • Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
  • Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
  • Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
  • Operated and maintained security of Point of Sales (POS) system.
  • Oversaw food preparation and production standards by implementing high quality control measures.
  • Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
  • Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same

Shift Manager

Pizza Express
Camberley
04.2022 - 01.2023
  • Kept employees operating productively to meet business and customer needs
  • Adhered to company standards and compliance requirements for operations and cleanliness
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget
  • Developed continuous improvement initiatives to drive team efficiencies
  • Promoted safety culture through clear communications and inspections
  • Handled disciplinary investigations and hearings with strong employee relations knowledge
  • Completed comprehensive shift reports to support seamless handovers
  • Increased team efficiency by analysing staff and equipment performance
  • Led by example and demonstrated company best practices
  • Addressed staff absences and holiday requests to achieve consistent rota coverage
  • Updated training and procedures to address skills gaps and challenges.

Head Receptionist

Scape
Guildford
11.2019 - 03.2022
  • Supported front desk operations in handling calls daily, addressing customer enquiries, questions and complaints
  • Improved brand image by researching new ways to ensure meticulous reception and staff appearance through uniforms, decoration
  • Monitored and evaluated service and satisfaction trends, implementing actions that boosted customer satisfaction
  • Optimised customer experience by ensuring meticulous reception appearance and constant staff presence
  • Drove continuous improvement by monitoring and developing receptionist performance, providing mentoring and delivering recognition and reward
  • Enabled efficient operations by constantly monitoring front office supplies and promptly ordering low-stock items
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Answered and helped resolve enquiries from clients, vendors and general public
  • Provided clerical support to company employees, including copying, faxing and file management
  • Coordinated maintenance services to achieve fully-functional office space
  • Supported fire evacuations with clear communication and rigorous attendance checks
  • Collected and distributed incoming mail, employing strict confidentiality throughout
  • Screened and verified visitor IDs, maintaining security of personnel and office environment
  • Supported sales and marketing teams, including lead and campaign list building
  • Managed office inventory to ensure timely ordering and replenishment of low-level stock.

Team Leader

Tesco Superstore
Romford
03.2015 - 09.2018
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards
  • Recruited, trained and developing new team members
  • Resolved employee relations issues and navigated disciplinary proceedings
  • Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals
  • Fostered positive employee relationships through communication, training and coaching
  • Followed health and safety standards to protect customers from illness and cross-contamination
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Skills

  • Organisational skills
  • Communication skills
  • Hospitality
  • Restaurant experience
  • English
  • Time management
  • Customer-centric attitude
  • Schedule management
  • Training and development
  • Health and safety compliance
  • Workforce training
  • Continuous improvement
  • Production oversight
  • Problem-solving
  • Leadership
  • Food service
  • Food safety
  • Hotel experience
  • Customer service
  • Cash handling
  • Till operation
  • Supervising Experience
  • Shift Management
  • KPI management

Affiliations

  • Learning Languages
  • Travel
  • Sports
  • Health & Fitness
  • Community Involvement

References

References available upon request.

Timeline

Bar and Restaurant Supervisor

Mitchells & Butlers
2024 - Current

Shift Manager

Pizza Express
04.2022 - 01.2023

Head Receptionist

Scape
11.2019 - 03.2022

Team Leader

Tesco Superstore
03.2015 - 09.2018

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Liam Grayson