Summary
Overview
Work History
Education
Skills
Timeline
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Katarzyna Kuzma

Katarzyna Kuzma

London,ENG

Summary

An experienced and detail-oriented professional, fluent in two languages, with a Master’s degree in Management and Marketing. I possess strong communication skills and extensive experience as a concierge. I am ready to take on the role of Head Concierge at the prestigious Coda Residences, ensuring excellent service quality and the efficient management of all necessary operations at Coda Residences.

Overview

6
6
years of professional experience

Work History

Night Concierge

James Andrew Residential
London, ENG
09.2020 - Current
  • Achieved 30% decrease in unauthorized access incidents through comprehensive security protocols.
  • Maintained 95% satisfaction rate by promptly resolving customer concerns.
  • Spearheaded enhanced security measures, resulting in zero security breaches over six months.
  • Managed inbound calls daily with average resolution time.
  • Collaborated with concierges and Building Manager to address resident needs.
  • Produced detailed reports on daily reports, property damage like leaks, theft, and unusual incidents.
  • Proactively identified and addressed suspicious activities, resulting in 40% decrease in security breaches.
  • Handled emergencies efficiently, ensuring safety of all residents.

Temporary Concierge

Agencies
, London
08.2020 - Current
  • Enhanced premises security through vigilant CCTV monitoring, preventing potential breaches.
  • Provided prompt assistance to contractors, agents and visitors daily, improving overall satisfaction.
  • Implemented proactive security measures during patrols, conducting inspections covering 20% more area than previous protocols, ensuring safety of premises.
  • Conducted precise electric meter and water readings for over 200 residents, improving utility management accuracy by 15%.
  • Maintained detailed records, documenting incidents monthly, facilitating efficient operations and accountability.

Global Guest Executive Assistant

Q Apartments
London, ENG
09.2019 - 07.2020
  • Ensured smooth operations by implementing administrative procedures that reduced processing time by 20%.
  • Established and maintained filing systems for records, reports, and documents, resulting in 30% increase in organization and accessibility.
  • Managed over 100 routine letters and emails weekly, improving communication efficiency by 25%.
  • Collaborated with cross-functional teams on 5 special projects and events, contributing to successful outcomes and increased client satisfaction.
  • Developed and maintained automated alert system for deadlines, reducing missed deadlines by 40% and optimizing task management.
  • Welcomed and directed average of 30 visitors daily, providing exceptional customer service and enhancing company reputation.
  • Implemented and managed internal client filing system using Oscar, resulting in 50% improvement in data management processes.

Education

Diploma of Higher Education - Management And Marketing

University/ Overseas
Overseas
06.2004

Skills

  • Premises Security
  • Emergency Response
  • Front-of-House Management
  • Security Monitoring
  • Conflict Resolution
  • Patrol and Surveillance
  • Documentation and Record-Keeping
  • Administrative Efficiency

Timeline

Night Concierge

James Andrew Residential
09.2020 - Current

Temporary Concierge

Agencies
08.2020 - Current

Global Guest Executive Assistant

Q Apartments
09.2019 - 07.2020

Diploma of Higher Education - Management And Marketing

University/ Overseas

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Katarzyna Kuzma