Tohedul Islam Tipu
London,Greater London
Summary
Proactive Night Concierge with strengths in front desk operations and guest relations. Coordinates communication between departments to address guest needs, ensuring a cohesive and responsive service environment. Maintains security and compliance, contributing to a safe and welcoming atmosphere for all guests.
Overview
1
1
Language
2
2
years of professional experience
Work History
Night Concierge
Montcalm Hotel
London, Greater London
02.2026 - Current
- Maintained an up-to-date log of all night activities, including guest issues and resolutions.
- Greeted guests upon arrival, offering immediate assistance and comprehensive information on facilities and services.
- Welcomed guests with a friendly demeanour, providing check-in and check-out services efficiently.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Organised transport arrangements including taxi bookings, limousine hires, and shuttle services, ensuring timely and efficient travel for guests.
- Facilitated communication between hotel departments to address guest needs, coordinating housekeeping, maintenance, and room service effectively.
- Maintained hotel security and surveillance systems.
- Recorded guest feedback during interactions to improve service quality.
- Kept front desk area organised and clear of clutter.
- Ensured compliance with health and safety regulations, contributing to a safe environment for guests and staff.
Line Chef
Wagamama
London, Greater London
10.2024 - 01.2026
- Prepared and cooked high quality food following recipes and menu guidelines.
- Prepared diverse dishes, adhering to menu specifications and quality standards, contributing to increased customer satisfaction.
- Adhered to health and safety protocols while working in the kitchen.
- Operated industrial mixers safely in a busy kitchen environment.
- Supervised junior kitchen staff, trained on cooking methods and kitchen safety, fostering improved team efficiency and skill development.
- Communicated with customers about dietary restrictions, customised meal preparation to meet their needs.
Education
Master of Science - Information Technology
University of the West of Scotland
London, ENG01-2024
Bachelor of Science - Bachelor of Scince of Engineering
University of Gonobishwabidyalay
Saver Dhaka01-2022
Skills
- Front desk operations
- Guest relations
- Customer service
- Transport management
- Security management
- Conflict resolution
- Food safety compliance
- Kitchen management
- Hospitality services
Languages
English
Upper Intermediate
B2
Timeline
Night Concierge
Montcalm Hotel
02.2026 - Current
Line Chef
Wagamama
10.2024 - 01.2026
Master of Science - Information Technology
University of the West of Scotland
Bachelor of Science - Bachelor of Scince of Engineering
University of Gonobishwabidyalay