KAT Szyszka
Scunthorpe
Summary
I am highly customer-focused, proactive housing professional with a warm, people-centered approach to every situation. I have experience of home ownership, leasehold management, damp and mold, disrepair, customer service, and general housing support. I am confident working with tenants, resolving issues, complaints and supporting vulnerable customers with patience, empathy, and respect. I am adaptable, proactive, and resilient, especially when dealing with challenging situations or complex caseloads. I enjoy building positive relationships, helping people understand processes, and making their housing journey feel easier and more supported. Bilingual in Polish and English, I am skilled to at supporting diverse communities.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
HOME-OWNERSHIP CO-ORDINATOR
ONGO HOMES
2024.04 - 2026.02
- Provide administrative and operational support for Shared Ownership, leasehold management, and property sales.
- Oversee end-to-end Shared Ownership sales and resales, including valuations, eligibility checks, and affordability assessments.
- Liaise with solicitors, estate agents, buyers and internal teams.
- Manage Memorandums of Sale, ensure accurate documentation, and monitor conveyancing progress.
- Resolve delays and ensure smooth completion and handover for property sale.
- Process RTB/RTA applications and maintain compliance with policies and legislation.
- Manage service charges, arrears, and financial queries.
- Act as a key contact for customers and external partners, providing clear and professional communication.
- Support legal action processes by preparing information and ensuring procedural compliance.
- Handle customer enquiries sensitively, upholding safeguarding responsibilities and company values.
CUSTOMER RELATION OFFICER
ONGO HOMES
2022.10 - 2024.04
- Supporting Customer Relations and Service Improvement Manager in the delivery of customer care and support for residents across the Property Services portfolio.
- Liaising with tenants regarding improvement, repair, and development work, ensuring their individual satisfaction.
- Assist all areas of the team with complaints and provide customer excellence.
- Support the Customer Relations and Service Improvement Manager in identifying trends in dissatisfaction and developing strategies for further learning and service improvement.
- Dealing with disrepair claims and tenants' complaints.
CUSTOMER SERVICE ADMINISTRATOR
LEBUS UPHOLSTERY, SCUNTHORPE
Scunthorpe
2017.11 - 2020.10
- Accurately entered data/orders into the company IT system.
- Created and processed invoices.
- Logged customer complaints.
- Handled internal staff enquiries.
- Trained and motivated staff members to deliver superior customer service.
CLEANER SUPERVISOR
NORTH LINDSEY COLLEGE, SCUNTHORPE
Scunthorpe
2011.10 - 2013.11
- Supervised a team of cleaners, handling rota schedule duties, allocating work tasks, stock control, locking and unlocking the premises, and dealing with customer, student, and staff enquiries.
CLEANER
BRITCON LTD
2011.08 - 2012.10
- Performed general cleaning duties.
POLISH TRANSLATOR
POLISH TRANSLATOR
2010.01 - 2011.01
- INTERPRETED AND ASSISTED WITH COMMUNICATION BETWEEN POLISH AND ENGLISH FOR SOCIAL SERVICES, SUPPORTING PROFESSIONALS AND SERVICE USERS WITH ACCURATE BILINGUAL COMMUNICATION
CATERING ASSISTANT
SCUNTHORPE GENERAL HOSPITAL THROUGH MANPOWER AGENCIES
2010.01 - 2010.08
- Handled hot and cold food preparation, served customers, handled cash, and ensured kitchen and dining premises were maintained.
PRODUCTION OPERATIVE
COUNTRY CHEF LTD
2006.04 - 2009.11
- Worked systematically and efficiently, handling general production duties, while keeping health and safety procedures in mind.
- Kept a check on quality and packed products.
PART-TIME CLEANER
NORTH LINCOLNSHIRE COUNCIL CHURCH OF ENGLAND PRIMARY SCHOOL
2006.07 - 2006.10
- Maintained a clean and hygienic environment.
ADMINISTRATION AND ACCOUNTANCY CLERK
KLUCCE POLAND
1997.12 - 2000.03
- Efficiently assisted accounting and administration departments with day-to-day accounting duties, including invoicing, bank transfers, handling cash, answering incoming calls, taking and delivering messages to appropriate person, greeting visitors, receiving, sorting and distributing mails, scheduling appointments, drafting correspondence, typing, generating reports and other documents, maintaining front desk procedures including contact information, directions and frequently requested company information, bookkeeping and payroll duties.
Education
Human Resources Management & Business Course
LINCOLN UNIVERSITY
2009.09 - 2012.06
A-Levels - Maths, Polish, History, German
K.K.WILEKI COLLEGE
Olkusz, Poland 1993.09 - 1997.06
Skills
- Strong understanding of housing legislation, social housing issues, and tenant challenges
- Good knowledge of governance requirements and best practice in housing management
- Home Ownership & Leasehold Management experience
- Damp, Mould & Disrepair case management
- Demonstrates sound judgment and confident decision-making in complex situations
- Able to prioritise workload, meet deadlines, and work well under pressure
- Strong written, verbal, and interpersonal communication skills
- Customer-service focused with a commitment to delivering excellent tenant support
- Problem-solving ability with strong conflict-resolution skills
- Resilient and empathetic approach when dealing with vulnerable tenants or challenging situations
- Competent in QL, DocuWare, AllPay, Microsoft Teams, Outlook and other housing management tools
- Experience coordinating with contractors, external partners, and stakeholders
- Works confidently both independently and as part of a team; flexible and adaptable
- Bilingual: Polish & English – able to support Polish tenants
- Awareness of Health & Safety, safeguarding practices, and compliance requirements
- Full UK driving licence and access to a personal vehicle for regional travel
Certification
- Level 2 Children Safeguarding 2025
- Level 2 Certificate in Housing Practice – Housing provision and housing organizations, 2024
- Introduction to residential lease
- Shared Ownership HQN Training
- RTB and RTA HQN training, 2025-01-01
- Managing disrepair claims training
- Home Fitness for Human Habitation
- Cyber Crime and Cyber Security Awareness
- Equality and Diversity Training
- Mental Health First Aid
- Mental Health
- Ongo coaching course
- Social Media Training
- Domestic Violence Awareness E-learning
- Asbestos Awareness
- Environmental Awareness
- Safeguarding Adults
- GDPR - Data Protection Essentials
- Safeguarding Children
- Whistleblowing
- Professional Boundaries
- Data Protection Awareness
- Introduction to Social Housing (England)
- GDPR Training with the DPP
- First Aid Training in Lebus Upholstery
- Mental Health Training in Blue Door Scunthorpe
- Basic Payroll course, 2016-01-01
- Preventing terrorism
- Data protection at work
- Children Safeguarding
- Legal Highs training
- Equality and Diversity in the workplace
- Health and Safety Awareness
- Fire Training Theory
- Crosby employment – Translating and interpreting course, 2010-01-01
- Health and Safety Certificate
- COSHH Certificate
- Manual Handling Certificate
- North Lindsey College – English Skills for Life: Level 2, 2010
- North Lindsey College – English Skills for Life: Level 1, 2009
- Food Hygiene Certificate, 2010
LANGUAGES
Polish - Native
English - Advance
HOBBIES AND INTERESTS
Gardening, reading, craft and DIY
VOLUNTEER
- The Blue Door Scunthorpe Voluntary Action, Volunteer, 2017-09-01, 2018-04-01, Provided voluntary assistance for social services users, working with families with alcohol and drug abuse and supporting victims of domestic abuse to help them reduce the impact of trauma.
- Kingsway Fitness Suite, Receptionist/Administration – Voluntary, 2017-02-01, 2017-07-01, Provided exceptional customer service by warmly greeting, welcoming, and communicating with clients., Handled the database and answered phone calls., Handled staff and customer enquiries., Provided administrative assistance, including typing, filing, photocopying, invoicing, and cash handling.
- After School Club, Centre for Autistic Children/Vulnerable Adults, Volunteer, 2001-01-01, Supervised and looked after children in after-school club; cared for autistic children and vulnerable adults.
Timeline
HOME-OWNERSHIP CO-ORDINATOR
ONGO HOMES
2024.04 - 2026.02
CUSTOMER RELATION OFFICER
ONGO HOMES
2022.10 - 2024.04
CUSTOMER SERVICE ADMINISTRATOR
LEBUS UPHOLSTERY, SCUNTHORPE
2017.11 - 2020.10
CLEANER SUPERVISOR
NORTH LINDSEY COLLEGE, SCUNTHORPE
2011.10 - 2013.11
CLEANER
BRITCON LTD
2011.08 - 2012.10
POLISH TRANSLATOR
POLISH TRANSLATOR
2010.01 - 2011.01
CATERING ASSISTANT
SCUNTHORPE GENERAL HOSPITAL THROUGH MANPOWER AGENCIES
2010.01 - 2010.08
Human Resources Management & Business Course
LINCOLN UNIVERSITY
2009.09 - 2012.06
PART-TIME CLEANER
NORTH LINCOLNSHIRE COUNCIL CHURCH OF ENGLAND PRIMARY SCHOOL
2006.07 - 2006.10
PRODUCTION OPERATIVE
COUNTRY CHEF LTD
2006.04 - 2009.11
ADMINISTRATION AND ACCOUNTANCY CLERK
KLUCCE POLAND
1997.12 - 2000.03
A-Levels - Maths, Polish, History, German
K.K.WILEKI COLLEGE
1993.09 - 1997.06