Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kat Brookman

Harrogate

Summary

Whilst my recent education focused on the Social Sector, my intention is to apply these multi-disciplinary skills to Administrative roles.


I am a creative and able to learn new processes quickly and adapt to customer and company needs. I love to keep abreast of software technology and teach myself software languages in my spare time.


Diligent and hard-working who is ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills, reliable worker with strong work ethic.


Previously the Chair of the University Social Work Society and an active committee member for other societies which demonstrates my team leadership, organization and problem solving skills.

Overview

4
4
years of professional experience

Work History

Customer Support Worker

The Dream Corporation - Otherworld
08.2023 - Current
  • Guide guests through a virtual reality experience, recommending the right product, address concerns promptly and providing exceptional service.
  • Resolution of technical issues and escalate unsolvable issues to IT support
  • Mentor new hires, provide comprehensive training aiding faster skill acquisition and higher job performance.

Student Social Worker

Birmingham Children's Trust
11.2022 - 06.2023
  • Conduct comprehensive assessments and developing individualized care plans.
  • Providing detailed reports using Microsoft Word to be shared with key stakeholders such as the Police, lawyers and Heads of Service.
  • Day to day administration, time sheet collation, scheduling appointments for the Social Work Team.
  • Conflict resolution
  • Provided emotional support to clients through active listening and empathetic communication, fostering strong therapeutic relationships.

Digital Sales Assistant

Tokyo Toys
03.2021 - 12.2021
  • Updating the website with new products and ensuring accurate inventory records.
  • Provide technical support for webshop issues
  • Providing administrative support to management. and cashier duties
  • Providing sales support on the shopfloor

Project Administration Assistant

Panorama Security Services
06.2020 - 09.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information by addressing inquiries, and resolving issues promptly.
  • Managed daily data entry and kept information accurate and up-to-date.
  • Improved client relations through timely and courteous communication,
  • Provided attentive reception services, greeting visitors warmly, and directing them appropriately.

Education

Bachelor of Arts - Social Sciences, United Kingdom

University of Birmingham
Birmingham, United Kingdom
08.2023

CACHE Extended Diploma Level 3 - Health & Social Care

York College
York, United Kingdom
06.2020

GCSE - Multiple

St John Fisher Catholic High School
Harrogate, United Kingdom
08.2017

Skills

  • Clerical Support
  • Data entry and updating products on websites
  • Inventory Control
  • Documentation and Recordkeeping
  • Microsoft Word and Spreadsheets
  • Report Writing with Quality Assurance
  • Analysis and Research
  • Legislation and Social Policy including GDPR
  • Stakeholder Relations
  • Meeting Planning

References

References available upon request.

Timeline

Customer Support Worker

The Dream Corporation - Otherworld
08.2023 - Current

Student Social Worker

Birmingham Children's Trust
11.2022 - 06.2023

Digital Sales Assistant

Tokyo Toys
03.2021 - 12.2021

Project Administration Assistant

Panorama Security Services
06.2020 - 09.2020

Bachelor of Arts - Social Sciences, United Kingdom

University of Birmingham

CACHE Extended Diploma Level 3 - Health & Social Care

York College

GCSE - Multiple

St John Fisher Catholic High School
Kat Brookman