CHIMAGOZIEM ROSELINE OKAFOR

• Provide high-quality support to service users by responding to inquiries, concerns, and care needs.

• Maintain accurate, confidential records of incidents and customer interactions.

• Uphold clients’ rights, treating every individual with dignity and respect.

• Collaborate with colleagues to deliver a safe and inclusive service experience.

• Assisted clients with day-to-day queries, ensuring timely and effective responses.

• Managed personal data in compliance with GDPR and data protection laws.

• Recorded complaints, concerns, and incidents in line with policy.

• Supported service users with empathy and professionalism during challenging situations.

• Provided tailored advice to clients on consumer rights and service-related complaints.

• Handled public inquiries and guided clients through dispute resolution processes.

• Drafted service communications and supported awareness campaigns.

• Maintained case documentation and followed up with clients for satisfaction assurance.

• Handled student and staff concerns with a client-focused approach.

• Responded to service requests and escalated issues when needed.

• Ensured compliance with privacy and safeguarding policies.

• Helped implement user-friendly internal policies and procedures.

• Managed client files and communication, providing clear updates on case progress.

• Delivered a welcoming, responsive service in a high-pressure environment.

• Resolved inquiries with professionalism and discretion.

• Assisted with service improvements based on client feedback.

• Acted as a liaison between patients, families, and community partners.

• Supported vulnerable patients by arranging follow-up care and financial help.

• Engaged in outreach to improve service access and satisfaction.

· Greeted clients, managed bookings, and handled inquiries in-person and by phone.

· Resolved customer complaints promptly and professionally.

· Promoted services, processed payments, and maintained accurate client records.

· Supported daily operations to ensure a smooth and welcoming client experience.