. Dedicated and dependable professional with over 20 year's experience in customer facing roles, I am known for strong work ethic, honesty, and commitment to excellence. Possesses outstanding communication skills and proven ability to deliver exceptional customer service and support. Thrives in fast-pasted, high-pressure environments and consistently rises to new challenges. Confident, adaptable, and eager to contribute as an asset to any team.
. Budgeting & Cost Control
. Events Organiser
. People Management
. Problem Solver
. Caring for others
. People Engagement
. Proficient in MS Office
. Verbal and Written Communication
. Strong Organisational Skills
I provide comprehensive support to tenants by addressing complaint, coordinating repairs and assisting with personal plans, while maintaining strong communication with their families to ensure a high standard of service. I manage daily operations of the front office, taking full ownership of administrative tasks and delivering prompt, effective responses to customer queries. Additionally, I oversee site budgets and contact salary audits, ensuring financial accuracy and operational efficiency
across the site.
I have successfully fulfilled the role of Site Coordinator as a contingency for my supervisor, both during short term absence and over extended periods, in recognition of my consistency high performance ability.
. Worked within the community.
. Completed all aspects of personal care, housekeeping
tasks resulting in a clean, safe home environment.
. Participated in regular team meetings, enhancing
quality of care provided.
. Administered medication according to schedule,
promoting optimal health outcomes.
After a year working in the community, I was promoted to Coordinator for the Motherwell Area.
. Implemented care plans set out by health professionals
leading to improved patient well-being.
. Provided companionship during outings and holidays
home and abroad contributing to an active social life
for clients.
. Supported daily living skills training which increased
client self-sufficiency
. Provided mental stimulation through conversation,
reading and games resulting in enhanced cognitive
function.
Additional Experience -
Momentum Care - Support Worker.
Roadchef - In Cash Department, promoted to Supervisor then to Days Inn Hotel (Wyndham Group) also part of Roadchef.
Elderly assistance proficiency
Dementia Care/Mental Health Knowledge