Summary
Overview
Work history
Education
Skills
Timeline
Generic

Brenda Mary Sharp

Hamilton,United Kingdom

Summary

. Dedicated and dependable professional with over 20 year's experience in customer facing roles, I am known for strong work ethic, honesty, and commitment to excellence. Possesses outstanding communication skills and proven ability to deliver exceptional customer service and support. Thrives in fast-pasted, high-pressure environments and consistently rises to new challenges. Confident, adaptable, and eager to contribute as an asset to any team.

Overview

10
10
years of professional experience

Work history

Customer Support Worker

Trust Housing
Hamilton, South Lanarkshire
10.2020 - Current

. Budgeting & Cost Control

. Events Organiser

. People Management

. Problem Solver

. Caring for others

. People Engagement

. Proficient in MS Office

. Verbal and Written Communication

. Strong Organisational Skills


I provide comprehensive support to tenants by addressing complaint, coordinating repairs and assisting with personal plans, while maintaining strong communication with their families to ensure a high standard of service. I manage daily operations of the front office, taking full ownership of administrative tasks and delivering prompt, effective responses to customer queries. Additionally, I oversee site budgets and contact salary audits, ensuring financial accuracy and operational efficiency

across the site.

I have successfully fulfilled the role of Site Coordinator as a contingency for my supervisor, both during short term absence and over extended periods, in recognition of my consistency high performance ability.

Support Worker

Mears
Coatbridge, South Lanarkshire
02.2018 - 10.2020

. Worked within the community.

. Completed all aspects of personal care, housekeeping

tasks resulting in a clean, safe home environment.

. Participated in regular team meetings, enhancing

quality of care provided.

. Administered medication according to schedule,

promoting optimal health outcomes.


After a year working in the community, I was promoted to Coordinator for the Motherwell Area.

. Implemented care plans set out by health professionals

leading to improved patient well-being.

Support Worker (Disabled/Learning Difficulties)

VAWM
Motherwell, North Lanarkshire
02.2015 - 02.2018

. Provided companionship during outings and holidays

home and abroad contributing to an active social life

for clients.

. Supported daily living skills training which increased

client self-sufficiency

. Provided mental stimulation through conversation,

reading and games resulting in enhanced cognitive

function.


Additional Experience -


Momentum Care - Support Worker.

Roadchef - In Cash Department, promoted to Supervisor then to Days Inn Hotel (Wyndham Group) also part of Roadchef.



Education

O Level - Arithmetic, English, Secretarial Studies plus Food & Nutrition.

Riverside Secondary School
Glasgow

Skills

Elderly assistance proficiency

Dementia Care/Mental Health Knowledge

Timeline

Customer Support Worker

Trust Housing
10.2020 - Current

Support Worker

Mears
02.2018 - 10.2020

Support Worker (Disabled/Learning Difficulties)

VAWM
02.2015 - 02.2018

O Level - Arithmetic, English, Secretarial Studies plus Food & Nutrition.

Riverside Secondary School
Brenda Mary Sharp