Kasey Paton
Sunderland,Tyne & Wear
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at handling enquiries and bookings with precision. Demonstrates exceptional organisation and time management skills, ensuring accurate record keeping and attention to detail. Known for a caring and empathetic approach, maintaining confidentiality and professionalism in all interactions. Confident in using phones and email systems, quick to learn new processes, and flexible with working hours. Committed to delivering time-efficient service while working effectively under pressure within a team environment.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Family Carer
Family Care & Support Responsibilities
Shiney Row, Sunderland
2023.09 - 2026.05
- Provided support and care for family members
- Developed patience, empathy and responsibility
- Balanced responsibilities alongside studies and work
- Maintained calm and supportive approach during stressful situations
- Delivered personal care tasks to maintain dignity and hygiene of the cared-for individual.
- Coordinated medical appointments for family member, improving their health management.
- Provided daily care to elderly family member, ensuring their comfort and well-being.
Travel Booking Advisor
Love Holidays
Sunderland, Sunderland
2023.01 - 2023.03
- Assisted customers with travel bookings and enquiries
- Managed customer information accurately and professionally
- Managed over 50+ calls per day
- Recommended best value options for hotels, flights, car hire, ensuring optimal client experience.
- Processed payments, changes in itinerary and cancellations swiftly to alleviate customer stress during travel uncertainties.
- Ensured smooth travel experiences by making arrangements for special requests such as wheelchairs or dietary requirements.
- Built strong relationships with customers through effective communication and follow-up calls.
- Liaised regularly with travel partners including airlines and hotels maintaining strong professional relationships beneficial for negotiation purposes.
Bar Staff
Spot White
Sunderland, Sunderland
2021.01 - 2022.01
- Delivered friendly and professional customer service
- Worked efficiently during busy periods
- Handled payments and maintained accuracy
- Followed health and safety procedures
- Worked closely with team members to ensure smooth service
- Organised over 30 bookings per day
- Liaised with kitchen staff for seamless service delivery.
- Engaged in upselling techniques, boosting sales revenue.
- Prepared beverages, ensuring consistent quality.
- Ensured customer satisfaction by providing excellent service.
Team Member
Laser Quest
Sunderland, Sunderland
2021.08 - 2021.12
- Assisted customers during activities and bookings
- Helped maintain a safe and welcoming environment
- Answered customer questions and provided support
- Assisted with day-to-day organisation of the venue
- Dealt with multiple bookings per day
- Set up games daily ensuring all parts were functioning correctly before opening time.
- Explained game rules clearly to customers, reduced misunderstandings and disputes.
- Assisted guests with game play, improved their gaming experience.
- Cleaned and sanitised the gaming area regularly, provided a healthy environment for guests.
Education
NVQ Level 2 - Business Administration Studies
Tyne Coast College
Tynemouth, North Tyneside 2026.03 - 2026.06
NVQ Level 2 - Health & Social Care
Sunderland College Bede
Sunderland 2020.09 - 2021.01
Skills
- Customer service and communication
- Organisation and time management
- Handling enquiries and bookings
- Working under pressure
- Teamwork and professionalism
- Accurate record keeping
- Attention to detail
- Confidentiality and professionalism
- Caring and empathetic approach
- Confident using phones and email systems
- Quick to learn new systems and processes
- Flexible working hours
- Time-Efficient service
Certification
- Level 2 Food Hygiene
- NCFE Alcohol Awareness
- Managing Customer Conflict in Hospitality
References
Available upon request.
Personal Strengths
- Friendly and approachable manner
- Reliable and punctual
- Calm under pressure
- Strong communication skills
- Compassionate and understanding
- Keen to learn and develop new skills
- Passionate about helping people
Timeline
NVQ Level 2 - Business Administration Studies
Tyne Coast College
2026.03 - 2026.06
Family Carer
Family Care & Support Responsibilities
2023.09 - 2026.05
Travel Booking Advisor
Love Holidays
2023.01 - 2023.03
Team Member
Laser Quest
2021.08 - 2021.12
Bar Staff
Spot White
2021.01 - 2022.01
NVQ Level 2 - Health & Social Care
Sunderland College Bede
2020.09 - 2021.01