Creative writing and storytelling, theatre, travel, football coaching, painting and graphic design These interests reflect a strong enthusiasm for creative communication, storytelling and visual content
Karrell Wilson
London,LONDON
Summary
First-Class Creative Writing and English Literature graduate with professional experience across communications, student support, administration and customer-facing environments. Strong written and verbal communicator with the ability to produce clear, engaging written content, manage information accurately and communicate effectively with a wide range of audiences. Experienced in handling sensitive and confidential information, coordinating with internal and external stakeholders, resolving issues and maintaining accurate records. Creative, detail-oriented and adaptable, with a strong interest in communications, content creation and storytelling.
Overview
7
7
years of professional experience
Work History
Senior Student Support and Wellbeing Officer
London School of Science and Technology
London
04.2025 - Current
- Act as a senior point of contact within the student support team, communicating professionally with students and colleagues and demonstrating leadership, initiative and accountability.
- Provide clear, sensitive and professional 1:1 support to students experiencing personal, emotional or social challenges.
- Communicate information relating to Student Finance, attendance, academic progress and support services in an accessible and appropriate manner.
- Monitor student attendance and academic progress, identifying concerns and communicating with relevant colleagues to support positive outcomes.
- Liaise with specialist support services and make appropriate referrals when additional assistance is required.
- Mediate disputes between students and staff, using strong communication and problem-solving skills to facilitate positive resolutions.
- Maintain accurate and confidential records of student interactions and support plans.
- Support students with disabilities and learning difficulties, including conducting DS interviews and assisting with DSA applications.
Sales Assistant
Schuh
London
03.2021 - 07.2025
- Delivered professional, engaging customer service and communicated effectively with customers to understand their needs.
- Provided tailored product recommendations, adapting communication style to different customers and situations.
- Worked collaboratively with colleagues to achieve and surpass KPI sales targets.
- Handled customer enquiries and complaints professionally, resolving issues where possible and escalating appropriately.
- Managed stock auditing, coordinated deliveries and maintained accurate inventory information.
- Developed strong interpersonal, teamwork and communication skills within a fast-paced customer-facing environment.
Administrative Assistant
Provision Initiative
London
01.2020 - 01.2024
- Managed incoming calls and general enquiries, providing clear and professional communication.
- Maintained accurate and confidential records relating to youth asylum seekers, working in accordance with GDPR requirements.
- Prepared and typed invoices, minutes, letters and other written documentation.
- Maintained internal trackers and organised information to support ongoing processes.
- Communicated with local authorities by email regarding ongoing cases.
- Managed document filing, photocopying and general administrative tasks.
- Developed strong attention to detail and the ability to manage sensitive information professionally.
Education
Bachelor of Arts - BA (Hons) Creative Writing & English Literature
London Metropolitan University
City of london01-2024
A-Levels - A Levels
Barnet and Southgate College
London, ENG01-2020
Skills
- Written & Verbal Communications
- Content Writing & Editing
- Digital Content Creation
- Stakeholder & Client Communication
- Internal & External Communications
- Research & Information Management
- Administrative & Organisational Skills
- Data Entry & Record Keeping
Interests
Timeline
Senior Student Support and Wellbeing Officer
London School of Science and Technology
04.2025 - Current
Sales Assistant
Schuh
03.2021 - 07.2025
Administrative Assistant
Provision Initiative
01.2020 - 01.2024
Bachelor of Arts - BA (Hons) Creative Writing & English Literature
London Metropolitan University
A-Levels - A Levels
Barnet and Southgate College