Karrell Wilson
London
Summary
I am a hardworking and reliable individual with a First-Class Honours degree in English Literature and Creative Writing. My experience spans administration, customer service, student wellbeing and support, and digital content creation. I have a proactive approach to problem-solving and excel at managing multiple priorities in fast-paced environments.
Over the years, I’ve developed strong ICT skills, including proficiency in MS Office, CRM systems, and website design. Having worked in education, retail, and hospitality, I’ve built excellent interpersonal skills and understand the importance of providing outstanding service. I’m quick to learn, always keen to improve, and committed to delivering high-quality outcomes in every role I take on.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
6
6
years of professional experience
Work History
Student Support and Wellbeing Officer
London School of Science and Technology
04.2025 - Current
- Provide 1:1 emotional and practical support to students facing personal, emotional, or social challenges.
- Assist students with Student Finance queries throughout the academic year.
- Monitor student attendance and academic progress.
- Refer students to specialist support services when required.
- Mediate disputes between students and staff, ensuring positive resolutions.
- Maintain confidential records of student interactions and support plans.
- Support students with disabilities and learning difficulties, including conducting DS interviews and assisting with DSA applications.
Sales Assistant
Schuh
03.2021 - 07.2025
- Delivered excellent front-line customer service, handling enquiries and sales professionally.
- Worked collaboratively to achieve and surpass KPI sales targets.
- Managed stock auditing, coordinated deliveries, and updated inventory records.
- Provided tailored product recommendations to customers based on their needs.
- Handled customer complaints effectively, escalating when necessary for best outcomes.
Administrative Assistant
Provision Initiative
01.2020 - 01.2024
- Managed incoming calls and general enquiries efficiently.
- Maintained accurate data records for youth asylum seekers, ensuring GDPR compliance.
- Typed invoices, minutes, letters, and maintained trackers for internal processes.
- Liaised with local authorities via email regarding ongoing cases.
- Handled document filing, photocopying, and other administrative tasks as required.
Education
BA (Hons) - Creative Writing & English Literature
London Metropolitan University
05.2024
A Levels - PE (C), Sociology (C), English Literature (D)
Barnet and Southgate College
06.2019
GCSEs - English (5), Maths (4), Science (B), Spoken English (Distinction)
Woodside High School
07.2017
Skills
- Administrative Support & Record Keeping
- Customer Service & Client Relations
- Data Entry & Document Processing
- Conflict Resolution & Problem Solving
- Website Design & Digital Content Creation
- Proficiency in MS Office & ICT Systems
- Strong Written & Verbal Communication
- Teamwork & Leadership in Fast-Paced Environments
References
Available upon request.
Hobbies and Interests
I’m passionate about creative writing and have been recognised for my work in storytelling and poetry. I enjoy attending theatre productions and exploring different cultures through travel. As an experienced football player and coach, I’ve developed strong teamwork and leadership skills. In my free time, I also enjoy painting and creating graphic designs, which allow me to refine my attention to detail and express my creativity.
Timeline
Student Support and Wellbeing Officer
London School of Science and Technology
04.2025 - Current
Sales Assistant
Schuh
03.2021 - 07.2025
Administrative Assistant
Provision Initiative
01.2020 - 01.2024
A Levels - PE (C), Sociology (C), English Literature (D)
Barnet and Southgate College
GCSEs - English (5), Maths (4), Science (B), Spoken English (Distinction)
Woodside High School
BA (Hons) - Creative Writing & English Literature
London Metropolitan University
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