Karrell Wilson

• Act as a senior point of contact within the student support team, demonstrating leadership, initiative, and accountability.
• Provide 1:1 emotional and practical support to students facing personal, emotional, or social challenges.
• Advise and assist students with Student Finance queries throughout the academic year.
• Monitor student attendance and academic progress, identifying and addressing concerns proactively.
• Refer students to appropriate specialist support services when required.
• Mediate disputes between students and staff, facilitating professional and positive resolutions.
• Maintain accurate and confidential records of student interactions and support plans.
• Support students with disabilities and learning difficulties, including conducting DS interviews and assisting with DSA applications.

• Delivered excellent front-line customer service, handling enquiries and sales professionally.
• Worked collaboratively to achieve and surpass KPI sales targets.
• Managed stock auditing, coordinated deliveries, and updated inventory records.
• Provided tailored product recommendations to customers based on their needs.
• Handled customer complaints effectively, escalating when necessary for best outcomes.

• Managed incoming calls and general enquiries efficiently.
• Maintained accurate data records for youth asylum seekers, ensuring GDPR compliance.
• Typed invoices, minutes, letters, and maintained trackers for internal processes.
• Liaised with local authorities via email regarding ongoing cases.
• Handled document filing, photocopying, and other administrative tasks as required.