LILLY HALL
Sudbury
Summary
Detail-oriented Administrative Professional with experience in healthcare, justice, and corporate sectors. Expertise in office management, team coordination, record maintenance, and operational support in fast-paced environments. Proficient in Microsoft Office, data management, scheduling, payroll, and customer service. Demonstrates strong communication and problem-solving skills while collaborating effectively with multidisciplinary teams.
Overview
11
11
years of professional experience
Work History
Recovery Worker (Administration-heavy role)
Barnet, Enfield & Haringey Mental Health NHS Trust
02.2021 - Current
- Maintained accurate, confidential records in line with NHS and GDPR standards.
- Managed detailed documentation including assessments, care plans, risk reports, and session notes.
- Coordinated schedules, meetings, CPA reviews, and multi-agency communications.
- Liaised with internal and external professionals to ensure smooth information flow.
- Supported team operations by supervising colleagues and contributing to service improvements.
- Delivered structured sessions and interventions, demonstrating strong organisational and planning skills.
- Produced service materials including posters, leaflets, and group resources.
- Adapted materials for learning disability wards in collaboration with SALT teams.
Reducing Reoffending Worker
Nacro
09.2019 - 02.2021
- Developed and maintained daily and weekly trackers for group sessions across four prisons.
- Conducted assessments and recorded outcomes to ensure data accuracy.
- Liaised with partner agencies to generate referrals while adhering to GDPR standards.
- Organized workshops, managing attendance lists, materials, and comprehensive reporting.
- Facilitated structured pre- and post-release support through effective communication and organization.
- Supported multi-agency collaborations including Forward Trust and resettlement services.
Administrator / PA to Office Manager
Embassy Roofing Services
Aveley, Essex
05.2015 - 09.2019
- Oversaw daily office operations, ensuring smooth workflows and efficient procedures.
- Coordinated meetings and communications for staff and external partners.
- Processed bi-weekly payroll for 10+ employees.
- Recruited, trained, and supervised staff to enhance HR and onboarding processes.
- Maintained organized filing systems and documentation for office records.
- Ensured adherence to health and safety regulations.
- Cultivated strong client relationships, leading to increased contract awards.
- Prepared meeting materials, agendas, and minutes for senior management.
- Managed client communications by answering phones and corresponding through email.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
Education
NVQ Level 3 - Business Administration
Study House
London01.2020
NVQ Level 3 - Diploma in the Management & Care of Individuals in the Custodial Environment
Stirling House
Suffolk01.2019
GCSEs (10+) -
Heathcote Secondary School
London01.2011
Skills
- Office administration
- Organisation
- Diary management
- Scheduling
- Data entry
- Record keeping
- Microsoft Office
- Customer service
- Professional communication
- Report writing
- Documentation
- Payroll processing
- Team coordination
- Staff support
- Problem solving
- Conflict resolution
- Time management
- Multitasking
- First Aid
- CPR certified
- Full UK Driving Licence
- Customer Service
- Time-management
- Administration tasks
Training
- Psychological First Aid, Public Health England, 2020-01-01
- Understanding Autism, Open University, 2020-01-01
- Motivational Interviewing, NHS, 2021-01-01
Timeline
Recovery Worker (Administration-heavy role)
Barnet, Enfield & Haringey Mental Health NHS Trust
02.2021 - Current
Reducing Reoffending Worker
Nacro
09.2019 - 02.2021
Administrator / PA to Office Manager
Embassy Roofing Services
05.2015 - 09.2019
NVQ Level 3 - Business Administration
Study House
NVQ Level 3 - Diploma in the Management & Care of Individuals in the Custodial Environment
Stirling House
GCSEs (10+) -
Heathcote Secondary School