Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karis Worley

Swadlincote

Summary

Dynamic Sales Manager with a proven track record at DSV Air & Sea Ltd, excelling in revenue growth and strategic planning.

Customer-oriented, strategic-thinking professional, successful in cultivating partnerships, retaining top accounts, and growing profit channels.

Expert in customer relationship management and sales forecasting, I have successfully driven market expansion and cultivated key accounts achieving significant sales increases.

Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Manager UK & Ireland

DSV Air & Sea Ltd
Swadlincote
04.2021 - Current
  • Supported sales team members to drive growth and development.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Achieved company growth and brand development through market expansion and sales.
  • Managed daily operations of sales department, including supervision of staff members.
  • Coached, developed and motivated team to achieve revenue goals.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Assisted senior management in developing long-term strategic goals for the company's growth.

Sales Representative

DSV Air & Sea Ltd
Tamworth
06.2018 - 04.2021
  • Performed market research to identify potential sales opportunities.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained accurate records of all sales and prospecting activities in CRM systems.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Customer Care Team Leader

One World Express
Birmingham
04.2018 - 06.2018
  • Monitoring daily email inquiries, working through reports, and general day-to-day customer service duties.
  • Created and maintained detailed records of all telesales activities, customer interactions, and purchases.
  • Advised management on changes needed in order to improve overall telesales performance.

Courier Customer Service Team Leader

DSV Air & Sea Ltd
West Drayton
01.2014 - 11.2017
  • Managed a team of four employees, ensuring high productivity and quality standards were met.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Developed new reports, updated existing reports and created routine reports based on defined requirements.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Key Account Manager for L'Oreal; this included covering the postroom when the implant was on leave.
  • Organizing and processing distributions of up to 2,000 shipments at a time.
  • Facilitating Month End to ensure figures were accurate at time of reporting.

Courier Customer Service

SBS Worldwide / DSV Air & Sea
Slough
07.2006 - 11.2013
  • Booking jobs and dealing with day-to-day customer service activities.
  • Pursuing proof of deliveries, managing large customer accounts.
  • Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Communicated with customers to coordinate delivery times.
  • Assisted with loading and unloading of cargo as needed.
  • Communicated customer complaints, requests and feedback to company management.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.

Education

High School Diploma -

Ashford High School
Middlesex
01.2006

High School Diploma -

St. Mary's Primary School
Middlesex
01.2001

High School Diploma -

St. Anne's Primary School
Middlesex
01.1997

Skills

  • Sales forecasting
  • Customer relationship management
  • Market analysis
  • Sales presentation
  • Team leadership
  • Revenue growth
  • Client retention
  • Strategic planning
  • Data analysis
  • Performance evaluation
  • Persuasive negotiations
  • Pipeline management
  • New business development
  • Sales reporting
  • Performance management
  • Key account management
  • Solution selling
  • Strategic account development

Certification

  • Leadership - Middle Management
  • IATA Dangerous Goods

Timeline

Sales Manager UK & Ireland

DSV Air & Sea Ltd
04.2021 - Current

Sales Representative

DSV Air & Sea Ltd
06.2018 - 04.2021

Customer Care Team Leader

One World Express
04.2018 - 06.2018

Courier Customer Service Team Leader

DSV Air & Sea Ltd
01.2014 - 11.2017

Courier Customer Service

SBS Worldwide / DSV Air & Sea
07.2006 - 11.2013

High School Diploma -

Ashford High School

High School Diploma -

St. Mary's Primary School

High School Diploma -

St. Anne's Primary School

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Karis Worley