Karen White
Bo'ness,Falkirk
Summary
Customer-orientated, strategic-thinking Sales Professional with over 30 years of experience in building relationships, cultivating partnerships, retaining and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, territory development.
Senoir Valuation Manager with record of success in enabling strong revenue growth through end-to-end sales management. Focused on continuous improvement using market knowledge, competitor research, innovation and team motivation. Always looking for opportunities to bring in and retain customers.
Overview
30
30
years of professional experience
Work history
Scottish Valuer
Springbok Properties
Scotland
10.2019 - Current
- Documented details about property construction methods and materials to facilitate accurate assessments.
- Appraised property following internal standards and in compliance with UK requirements and guidelines.
- Maintained property database with new maps, inventory data, feature descriptions and relevant exemptions.
- Photographed building interior and exterior to properly document features and conditions.
- Checked equipment histories and functionality to determine correct value.
- Valued property by assessing size and condition against benchmarks.
- Weighed important factors about location, trends and estimated replacement costs to accurately value property.
- Created detailed and accurate reports covering value, estimation factors and methodologies.
- Assessed complete properties and specific property improvements to determine market values.
- Gathered information on nearby properties to compare values and improve accuracy of assessments.
- Researched land, property and market values to complete estimations.
- Estimated values using approved formulas and outlined calculations.
- Prepared thorough, accurate valuations of special [Type] property.
Territory Owner
YOPA estate Agents
Edinburgh and West Lothian, Scotland
07.2017 - 10.2019
- Effectively resolved customer problems and complaints, improving customer satisfaction by [Number]%.
- Maximised sales opportunities, representing company at [Number]+ face-to-face and virtual exhibitions, workshops and events.
- Monitored market to maintain awareness of [Type] sector trends and competitor activity.
- Facilitated a smooth sales process by managing pipeline and recording lead activity in Salesforce.
- Drove team performance by setting clear, achievable KPIs, using data and sales tools.
- Built brand presence by developing strong relationships with key opinion leaders.
- Achieved exceptional client satisfaction feedback and ratings.
Territory Owner
Purplebricks
Edinburgh, West Lothian and Falkirk , Scotland
05.2016 - 07.2017
- Outlined overall vision, defined mission statement and detailed roadmap to achieve financial targets.
- Established and maintained valuable industry networks and contacts.
- Devised long-term business growth strategy to fuel senior decision making.
- Managed HR department for company consisting of [Number] employees.
Valuation Manager, Manager
Your Move
Scotland West, Scotland
08.1995 - 05.2016
- Prepared thorough, accurate valuations of special [Type] property.
- Appraised property following internal standards and in compliance with UK requirements and guidelines.
- Defended assessments and used data to help facilitate settlement negotiations.
- Examined properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Valued property by assessing size and condition against benchmarks.
- Assessed complete properties and specific property improvements to determine market values.
- Developed business plans to deliver sustained growth.
- Supervised and trained customer service team members to provide exceptional client care and account management.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Coordinated remote working teams with exceptional leadership and communication.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Police Officer
Strathclyde Police Force
D division , Scotland
10.1993 - 07.1995
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Used Mental Reinstatement of Context techniques to improve accuracy and quantity of information obtained in first accounts.
- Provided traffic control, site security and patrolling services at national events with up to [Number] attendees.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Protected life and property by enforcing UK laws and regulations.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Produced comprehensive crime reports with meticulous attention to detail.
Education
Higher National Diploma - BSL
02/2013 -
Bachelor of Arts - Health and Social Care
02/2016 -
Certificate of Higher Education -
08/1985 - 06/2013
Skills
- Schedule management
- Residential properties experience
- Communication skills
- Customer-focused
- Leadership
- Team building
- Market valuations
- Research skills
Timeline
Scottish Valuer - Springbok Properties
10.2019 - Current
Territory Owner - YOPA estate Agents
07.2017 - 10.2019
Territory Owner - Purplebricks
05.2016 - 07.2017
Valuation Manager, Manager - Your Move
08.1995 - 05.2016
Police Officer - Strathclyde Police Force
10.1993 - 07.1995
Donaldson’s School for the Deaf - Higher National Diploma, BSL
02/2013 -
The Open University - Bachelor of Arts, Health and Social Care
02/2016 -
Woodfarm High School - Certificate of Higher Education,
08/1985 - 06/2013