Saniya Khurshid

As part of my promoted role I manage the administrative management across Scotland, day to day retail operations in the branch, forthcoming projects and events and am the liaison for stakeholders across the region.

• Providing administrative support on a managerial level, including financial, operational, HR and Office Management
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Team management, motivation and development to achieve contractual targets and engage organisational processes
• Project Management from conception to completion and post project analysis
• Responsible for the security and handling of financial information and personal data in line with GDPR and legal guidelines
• Extensive knowledge and practical ability in health and safety administration, office organisation, customer and team communication
• High level of IT competence including Microsoft Office Software and Google Suite. Extensive IT safety and security training
• Onboarding new staff and volunteers from legal paperwork to training and development
• Organisational management to allow efficient working across multiple tasks and projects and allow flexibility to fully complete tasks in a timely manner
• Independent working to a high functioning level with the ability to motivate and organise others in a concise and efficient manner to achieve goals
• Initiative and judgement to resolve day to day problems independently
• Collaborating with other teams and sectors of the business to create cohesive and efficient strategies towards goals
• Ensuring all health and safety requirements are being met plus maintaining organisational health and safety i.e. gas safety, fire safety.
• Analysing sales data, donor data and understanding consumer patterns from said data to identify methods of improvement
• Creating viable methods to increase sales with a success rate of up to 25% increase.
• Creating and maintaining long term professional customer relationships with donors, both private individuals and professional colleagues.
• Drafted periodic reports to inform upper management on KPIs and operational issues.
• Drove company mission and values, representing organisation at meetings and industry events.
• Achieved efficiency by streamlining regional operations.
• Cultivated a culture of continuous learning within the team, encouraging professional development.
• Led process optimisation initiatives to improve workflow efficiency.
• Managed region-wide projects to successful completion.

• Accurate data entry and maintaining records in compliance with privacy and GDPR law
• Supporting management in admin duties, meeting briefs and note taking
• Planning and executing fundraising events from idea inception to final stages
• Analysing post event success and identifying what works and what doesn't
• Creating promotional materials and marketing strategies
• Visual merchandising and presentation
• Working as part of a cohesive unit
• Increasing efficiency by altering current work methods
• Motivating employees and volunteers to improve performance
• Managing and training volunteers
• Extensive customer service
• Aiding fundraising activities and advertising campaigns
• Maintaining brand identity
• Created a positive work environment, resulting in higher employee morale.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Implemented promotional strategies for increased footfall during holiday seasons.
• Ensured health and safety compliance, maintaining a safe working environment for all staff members.
• Provided support to manager during audits, ensuring accurate reports.