Karen Robinson-Tilley
Liverpool
Summary
Compassionate individual with highly relevant transferable skills in communication and proven expertise in customer service. Adept at handling fast-paced environments and committed to delivering exceptional service. An individual who can maintain efficiency and professionalism in all tasks whilst also demonstrating empathy, paired with soft skills in patience and adaptability.
Overview
40
40
years of professional experience
Work history
Carer
Part time
2023.02 - Current
- Carer for parent.
Childminder
Self-Employed
2019.09 - 2025.04
- Improved children's social skills through group play and interaction.
- Promoted good behaviour with consistent discipline techniques.
- Created a stimulating environment that encouraged learning and exploration.
- Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
- Built trusted relationships with parents through outstanding levels of care and communication.
Homemaker
Full time
1999.06 - 2019.09
- Career break to start family.
- Managed busy household whilst caring for children.
Typing clerk
Pageboy
Liverpool
1994.03 - 1999.04
- Accurately transcribed incoming pager messages into written format, aiding effective record keeping.
- Handled sensitive information discreetly, promoting trust amongst colleagues and clients alike.
- Ensured timely communication.
- Managed high volume of calls daily for prompt service delivery.
Personal assistant
Classical Furnishings
Liverpool
1992.07 - 1994.02
- Scheduled appointments and conference calls coordinated seamlessly.
- Updated company database regularly to maintain accurate records.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Operated multi-line phone systems, handling high volume of calls daily.
- Maintained accurate books for clear financial visibility.
Receptionist
Deacon Goldrein & Green
Liverpool
1989.05 - 1992.06
- Upheld confidentiality with sensitive information handling procedures.
- Assisted with administrative tasks, improving overall functionality of the office.
- Handled appointment scheduling to ensure smooth daily operations.
- Completed data entry tasks whilst adhering to strict deadlines.
- Utilised multi-line telephone system to manage incoming calls effectively.
Shop assistant and cashier
Hargreaves
Liverpool
1986.04 - 1989.04
- Handled cash register efficiently, ensuring accurate transactions.
- Greeted every customer warmly, promoting friendly atmosphere.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Conducted price checks at request of customers for clear communication on cost.
Education
GCSEs -
St Julies Catholic High School
LiverpoolSkills
- Customer Service
- Handling fast-pace environments
- Punctual and reliable
- Problem solving
Affiliations
- Travelling
- Long walks
Timeline
Carer
Part time
2023.02 - Current
Childminder
Self-Employed
2019.09 - 2025.04
Homemaker
Full time
1999.06 - 2019.09
Typing clerk
Pageboy
1994.03 - 1999.04
Personal assistant
Classical Furnishings
1992.07 - 1994.02
Receptionist
Deacon Goldrein & Green
1989.05 - 1992.06
Shop assistant and cashier
Hargreaves
1986.04 - 1989.04
GCSEs -
St Julies Catholic High School