Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Abdul Hafiz

london,enland

Summary

Professional with extensive experience in customer service and health and safety compliance within high-volume dining settings. Proven ability in glucose testing, home cleaning techniques, and effective communication with healthcare professionals. Recognized for precision in order taking and adept conflict resolution skills. Expertise in POS systems, payment processing, and bill calculation, with a focus on delivering exceptional customer experiences.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Carer

NA
London, England
11.2020 - 05.2025
  • Complete monthly stock checks and ensure all dialysis materials are well-stocked.
  • Setting up Home choice Claria machine, connecting/disconnecting patient and dealing with any complications that arise.
  • Liaising with medical support structures to ascertain care-related requirements.
  • Changing dressings daily
  • Securing and giving out medication
  • Completing tasks in a timely manner working under pressure and using clear verbal communication skills.
  • Assisted with mobility to ensure safety and prevent accidents.
  • Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Cooked, cleaned and provided companionship to elderly patients.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Planned client meal plans, shopped for ingredients and cooked meals.

Waiter

Suruchi Bromley
London
05.2018 - 10.2020
  • serve customers their food and I had solve anything they wanted for example from the menu or get them what they wanted and I had to take the customers take away orders through online and give the order to the chef
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Managed table settings for optimal dining experience.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Verified completed orders and served guests at tables.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.

Education

BTEC Work skills - Level 1

George Green's School - Sixth Form
09.2018 - 07.2019

BTEC Business - Level 2

George Green's School - Sixth Form
09.2018 - 07.2019

Business, Geography, Citizenship, Maths, English and Science

George Green's Secondary School
09.2013 - 07.2018

Skills

  • Glucose testing capabilities
  • Home cleaning techniques
  • Communicating with doctors
  • Meal recommendation
  • Patient and calm nature
  • Bill calculation
  • Cash handling
  • Customer Service
  • Payment Processing
  • High-volume dining
  • POS Systems
  • Michelin service
  • Customer service-oriented
  • Precise order taking
  • Table check-ins
  • Cleaning requirements
  • Table setting
  • Customer feedback handling
  • Positive attitude
  • Kitchen equipment operation
  • Health and Safety Compliance
  • Keyboard typing speed
  • Patience and composure
  • Flexible
  • Calm under pressure
  • Attention to Detail
  • Telephone skills
  • Microsoft Office Suite
  • Shipping and receiving
  • Well-presented
  • Polite client care
  • Clean and neat
  • Friendly customer service
  • Resolving conflict
  • Personable and outgoing

Affiliations

  • gym
  • bike riding
  • traveling
  • cooking
  • going out on walks
  • gardenin
  • Playing football
  • Cooking
  • DIY
  • Photography
  • Keeping fit by attending the GYM
  • Biking

Languages

English
Native
Bengali
Proficient
C2

References

References available upon request.

Timeline

Carer

NA
11.2020 - 05.2025

BTEC Work skills - Level 1

George Green's School - Sixth Form
09.2018 - 07.2019

BTEC Business - Level 2

George Green's School - Sixth Form
09.2018 - 07.2019

Waiter

Suruchi Bromley
05.2018 - 10.2020

Business, Geography, Citizenship, Maths, English and Science

George Green's Secondary School
09.2013 - 07.2018

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Abdul Hafiz