Summary
Overview
Work history
Education
Skills
References
Timeline
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Karen Paton

Kelty,Fife

Summary

Dedicated professional with extensive billing experience and a strong commitment to discretion and confidentiality. Demonstrates reliable punctuality and excels in customer service, maintaining composure under pressure. Proficient in invoice processing, seeking to leverage skills in a dynamic environment to enhance operational efficiency.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work history

Receptionist

G & G SKIPS & CONTAINER REFURBISHMENT (FIFE) LTD
Cowdenbeath, Fife
05.2020 - Current
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Maintained accurate logs of visitor entries for security purposes.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Booking delivery & uplifts of skips
  • Invoicing
  • Ensuring all health & safety and sepa paper work are kept up to date.
  • Handled high-volume calls in a professional manner.
  • Conducted regular audits of customer accounts, ensuring compliance with regulations.

Care assistant

Kingdom Homes
Cowdenbeath, Fife
09.2017 - 02.2018
  • Aid in mobility exercises which resulted in improved physical strength among elderly residents.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Collaborated with healthcare team for effective patient care delivery.
  • Respected privacy and dignity of each resident during provision of care services.
  • Assisted in daily living activities for enhanced patient comfort.
  • Organised recreational activities for improved social interaction amongst residents.

Telesales agent

Dm Design
Kirkcaldy, Fife
10.2009 - 11.2009
  • Built strong customer relationships with exceptional communication skills.
  • Amplified sales conversions for increased company revenue.
  • Identified potential leads through strategic cold calling techniques, generating new business opportunities.

Bar staff member

The Gothenburg Hotel
Rosyth, Fife
06.2008 - 08.2008
  • Checked identification to maintain legal compliance.
  • Managed bar inventory for efficient operation.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Restocked bar efficiently during busy periods.
  • Prepared beverages, ensuring consistent quality.
  • Ensured customer satisfaction by providing excellent service.
  • Handled cash transactions to ensure accurate accounting.

Customer service advisor

Sky TV
Dunfermline, Fife
01.2008 - 05.2008
  • Handled high volume of calls daily for faster issue resolution.
  • Provided detailed information about products and services to potential customers.
  • Optimised resource allocation during peak hours, prevented long wait times for callers.
  • Guided customers through troubleshooting process with patience and clarity.
  • Logged customer complaints accurately, expedited corrective actions effectively.

Education

SVQ Level 1 - Chemistry, English, Maths German Physics PE Geography Admistration

Beath High School
Cowdenbeath
08.2002 - 06.2006

Skills

  • Billing experience
  • Discretion and confidentiality
  • Reliable punctuality
  • Customer Service
  • Calm under pressure
  • Invoice processing

References

References available upon request.

Timeline

Receptionist

G & G SKIPS & CONTAINER REFURBISHMENT (FIFE) LTD
05.2020 - Current

Care assistant

Kingdom Homes
09.2017 - 02.2018

Telesales agent

Dm Design
10.2009 - 11.2009

Bar staff member

The Gothenburg Hotel
06.2008 - 08.2008

Customer service advisor

Sky TV
01.2008 - 05.2008

SVQ Level 1 - Chemistry, English, Maths German Physics PE Geography Admistration

Beath High School
08.2002 - 06.2006

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