Karen Hook
Birmingham,West Midlands
Summary
A highly adaptable professional with expertise in workload prioritisation and duty delegation, ensuring efficient operations in dynamic environments. Proficient in medication administration and the management of medical records, demonstrating a strong commitment to patient care and safety. Seeking to leverage skills in a challenging role that fosters growth and innovation within the healthcare sector.
Seasoned professional with focus on nursing leadership and ward management. Possess skills in team leadership, patient care coordination, and healthcare administration that can enhance patient experience and streamline ward operations. Committed to fostering team development, patient satisfaction, and continuous improvement in healthcare setting.
Overview
40
40
years of professional experience
2004
2004
years of post-secondary education
Work history
Ward Sister
Electiva Birmingham Hospital
Bromsgrove, Worcestershire
2006.08 - 2025.06
- Coordinated patient treatment plans with multidisciplinary teams.
- Handled emergency situations calmly, ensuring swift resolution and minimal distress for patients and staff alike.
- Demonstrated empathy and understanding when communicating with patients and their families, enhancing overall service experience.
- Administered medication accurately to ensure patient wellbeing.
- Ensured patient safety with strict adherence to hospital regulations.
- Achieved positive work environment by fostering team collaboration.
- Managed nursing team for optimal ward efficiency.
- Supported physicians and consultants with tests and procedures.
- Coordinated and performed patient admissions, transfers and discharges.
Unit/Home Manager
B.U.P.A. Care Homes
Birmingham, West Midlands
1998.06 - 2005.12
- Facilitated professional development trainings for staff, improving their skills and knowledge base.
- Prioritised patient safety with regular risk assessments and safety drills.
- Worked closely with families to understand resident needs, resulting in personalised care plans.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Took charge of recruitment process for new employees; selected candidates best suited for the job roles.
- Implemented individualised care plans, enhancing quality of life for residents.
- Promoted continuity of care by maintaining strong relationships with external healthcare providers.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
- Managed budgets effectively, ensuring optimal use of resources.
- Registered with Care Quality Commission (CQC) for 3 years.
Staff Nurse then Night Sister
Selly Oak Hospital/General Hospital
Birmingham, West Midlands
1985.05 - 1998.05
- Identified early warning signs of deteriorating health through vigilant monitoring.
- Administered intravenous fluids, achieving correct hydration levels in patients.
- Monitored vital signs, identifying any significant changes in condition.
- Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
- Handled emergency situations calmly leading to successful crisis resolution.
Education
R.G.N. - Adult Nursing
Queen Elizabeth School of Nursing
Birmingham 1981.03 - 1985.05
E.N.B. 998 Teaching & Assessing - Nurse Education
Queen Elizabeth School of Nursing
Birmingham 1995.09 - 1996.06
Diploma in Professional Studies in Nursing - Nursing
University Of Central England
Birmingham /1995 - 1997.06
NVQ Level 4 - Management
U.C.E.
Birmingham 2003.01 - 2003.06
NVQ Level 3 C.I.P.D. - H.R. Management
Sutton Coldfield College of H.E.
Birmingham 2013.09 - 2014.05
Skills
- Adaptability to change
- Workload prioritisation
- Duty delegation
- Medication Administration
- Management of medical records
Timeline
NVQ Level 3 C.I.P.D. - H.R. Management
Sutton Coldfield College of H.E.
2013.09 - 2014.05
Ward Sister
Electiva Birmingham Hospital
2006.08 - 2025.06
NVQ Level 4 - Management
U.C.E.
2003.01 - 2003.06
Unit/Home Manager
B.U.P.A. Care Homes
1998.06 - 2005.12
E.N.B. 998 Teaching & Assessing - Nurse Education
Queen Elizabeth School of Nursing
1995.09 - 1996.06
Staff Nurse then Night Sister
Selly Oak Hospital/General Hospital
1985.05 - 1998.05
R.G.N. - Adult Nursing
Queen Elizabeth School of Nursing
1981.03 - 1985.05
Diploma in Professional Studies in Nursing - Nursing
University Of Central England
/1995 - 1997.06