Summary
Overview
Work history
Education
Skills
Timeline
Generic

Karen Hook

Birmingham,West Midlands

Summary

A highly adaptable professional with expertise in workload prioritisation and duty delegation, ensuring efficient operations in dynamic environments. Proficient in medication administration and the management of medical records, demonstrating a strong commitment to patient care and safety. Seeking to leverage skills in a challenging role that fosters growth and innovation within the healthcare sector.

Seasoned professional with focus on nursing leadership and ward management. Possess skills in team leadership, patient care coordination, and healthcare administration that can enhance patient experience and streamline ward operations. Committed to fostering team development, patient satisfaction, and continuous improvement in healthcare setting.

Overview

40
40
years of professional experience
2004
2004
years of post-secondary education

Work history

Ward Sister

Electiva Birmingham Hospital
Bromsgrove, Worcestershire
08.2006 - 06.2025
  • Coordinated patient treatment plans with multidisciplinary teams.
  • Handled emergency situations calmly, ensuring swift resolution and minimal distress for patients and staff alike.
  • Demonstrated empathy and understanding when communicating with patients and their families, enhancing overall service experience.
  • Administered medication accurately to ensure patient wellbeing.
  • Ensured patient safety with strict adherence to hospital regulations.
  • Achieved positive work environment by fostering team collaboration.
  • Managed nursing team for optimal ward efficiency.
  • Supported physicians and consultants with tests and procedures.
  • Coordinated and performed patient admissions, transfers and discharges.

Unit/Home Manager

B.U.P.A. Care Homes
Birmingham, West Midlands
06.1998 - 12.2005
  • Facilitated professional development trainings for staff, improving their skills and knowledge base.
  • Prioritised patient safety with regular risk assessments and safety drills.
  • Worked closely with families to understand resident needs, resulting in personalised care plans.
  • Handled difficult situations calmly whilst maintaining professionalism at all times.
  • Took charge of recruitment process for new employees; selected candidates best suited for the job roles.
  • Implemented individualised care plans, enhancing quality of life for residents.
  • Promoted continuity of care by maintaining strong relationships with external healthcare providers.
  • Effectively managed staff rosters ensuring adequate staffing levels at all times.
  • Managed budgets effectively, ensuring optimal use of resources.
  • Registered with Care Quality Commission (CQC) for 3 years.

Staff Nurse then Night Sister

Selly Oak Hospital/General Hospital
Birmingham, West Midlands
05.1985 - 05.1998
  • Identified early warning signs of deteriorating health through vigilant monitoring.
  • Administered intravenous fluids, achieving correct hydration levels in patients.
  • Monitored vital signs, identifying any significant changes in condition.
  • Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
  • Handled emergency situations calmly leading to successful crisis resolution.

Education

R.G.N. - Adult Nursing

Queen Elizabeth School of Nursing
Birmingham
03.1981 - 05.1985

E.N.B. 998 Teaching & Assessing - Nurse Education

Queen Elizabeth School of Nursing
Birmingham
09.1995 - 06.1996

Diploma in Professional Studies in Nursing - Nursing

University Of Central England
Birmingham
/1995 - 06.1997

NVQ Level 4 - Management

U.C.E.
Birmingham
01.2003 - 06.2003

NVQ Level 3 C.I.P.D. - H.R. Management

Sutton Coldfield College of H.E.
Birmingham
09.2013 - 05.2014

Skills

  • Adaptability to change
  • Workload prioritisation
  • Duty delegation
  • Medication Administration
  • Management of medical records

Timeline

NVQ Level 3 C.I.P.D. - H.R. Management

Sutton Coldfield College of H.E.
09.2013 - 05.2014

Ward Sister

Electiva Birmingham Hospital
08.2006 - 06.2025

NVQ Level 4 - Management

U.C.E.
01.2003 - 06.2003

Unit/Home Manager

B.U.P.A. Care Homes
06.1998 - 12.2005

E.N.B. 998 Teaching & Assessing - Nurse Education

Queen Elizabeth School of Nursing
09.1995 - 06.1996

Staff Nurse then Night Sister

Selly Oak Hospital/General Hospital
05.1985 - 05.1998

R.G.N. - Adult Nursing

Queen Elizabeth School of Nursing
03.1981 - 05.1985

Diploma in Professional Studies in Nursing - Nursing

University Of Central England
/1995 - 06.1997

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Karen Hook