Karen Fieldhouse
Gloucester
Summary
Credit Controller & AR Specialist with 37 years of practical experience and dedicated work ethic in financial settings. Self-motivated and will provide first-class results in line with targets and deadlines.
Overview
37
37
years of professional experience
Work history
Credit Controller & AR Clerk
ClarksonEvans Ltd
Gloucester
2022.07 - 2026.08
- I started off my career at ClarksonEvans in the AR Department assisting with the billing & invoicing requirements in the building industry. I soon moved onto the Credit Control Department. I'm responsible for looking after the Customer Care & Private Accounts for Builders.
- I manage sales ledger accounts ensuring timely payments of all invoices.
- I resolve complex billing queries, contributing to reduction of aged debt.
- Reconcile high volume client accounts, ensuring financial accuracy.
- Collaborate with Quantity Surveyors and Account Managers to expedite overdue payment recovery.
- Structure and organise tasks to consistently meet strict deadlines in my role.
- I collaborate with Quantity Surveyors & Account Managers to expedite overdue payment recovery.
- Utilise Sage and various in-house systems for financial management tasks.
- Other systems I’ve used over the years are SAP, Sales Force & Esker
Senior Billing Specialist
Intrado Solutions Ltd
2002.02 - 2022.06
- Billing Department for a Telecommunications company it was essential to be adaptable in a variety of tasks.
- Handled customer invoice queries via phone, email and SalesForce, resolving complaints and queries calmly and promptly while liaising with other departments to achieve satisfactory outcomes.
- Ensured timely customer payments by following up on outstanding debts through phone and email, placing accounts on hold as necessary and coordinating write-offs when required.
- Issued credit and debit notes after obtaining necessary approvals.
- Managed set-up of new customer accounts, verifying and inputting data into the system, and implementing pricing structures to support seamless onboarding.
- Investigated contracts and consulted with sales, order team, and billing department for non-profit services.
- Banking role – Posting customer payments onto the ledger, allocating invoices & credits against the payment, raising queries for short or over payments.
Corporate Accounts Clerk
Birds Eye Walls Ltd
Glouceter, Gloucestershire
1989.07 - 2002.05
- My time in the Corporate Accounts Department gave me the opportunity to work & experience many areas of the business.
- Credit Control Department
- Cash Allocation
- Bad Debts
- Customer Service
- Export Invoicing
Education
NVQ Customer Service Level 3 - Pass
Birds Eye Walls
NVQ Business & Administration Level 2 - Pass
Birds Eye Walls
GCSEs - English, Mathematics, Modular Science
Brockworth School
Keyboarding Applications & Social & Technology Studies
RSA Typewriting Skills Stage 1 & 2 - Pass
Skills
- Customer handling
- Calm under pressure
- Invoice processing
- Account reconciliation
- Debt reconciliation
- Ledger balancing
- Sales ledger maintenance
- Microsoft Excel proficiency
- Invoice query resolution
- Billing query resolution
- Telephone collections
- Accounts receivable ledger management
Hobbies and Interests
In my spare time I enjoy being with friends & family, I’m keen at developing my own fitness and enjoy running.
Additional information
- I’m a competent, friendly, and enthusiastic Credit Controller who’s always shown commitment to my career. I’m now seeking an opportunity in which to apply my knowledge, energy, and experiences.
- I’d like a fresh challenge in a new environment where I could further enhance and develop my occupational skills & abilities.
Timeline
Credit Controller & AR Clerk
ClarksonEvans Ltd
2022.07 - 2026.08
Senior Billing Specialist
Intrado Solutions Ltd
2002.02 - 2022.06
Corporate Accounts Clerk
Birds Eye Walls Ltd
1989.07 - 2002.05
RSA Typewriting Skills Stage 1 & 2 - Pass
Keyboarding Applications & Social & Technology Studies
NVQ Customer Service Level 3 - Pass
Birds Eye Walls
NVQ Business & Administration Level 2 - Pass
Birds Eye Walls
GCSEs - English, Mathematics, Modular Science
Brockworth School