Kara Roberts
Summary
Dedicated professional with experience in customer service through working at B&Q on the paint desk delivering excellent problem solving skills and tailored solutions to each individual to ensure customer satisfaction. An eager and dependable member of the workforce, determined to perform well within the work environment whilst being a student at Stourport VIth form with recently completed A-Levels in Psychology, Biology and English Literature with a passion to exceed expectations through displaying a hardworking and conscientious nature towards both personal and company expectations.
Overview
2027
2027
years of professional experience
5
5
years of post-secondary education
Work history
Customer advisor
B&Q
Kidderminster, Worcestershire
2025.01 - Current
- Ensuring quality customer service is delivered in an accommodating and professional manner within a fast-paced environment
- Resolving customer queries and complaints fairly, ensuring correct communication of store policy and customer satisfaction
- Working within a team to maintain high working standards of the company in order to meet business objectives and customer needs
- Conducted regular stock checks ensuring that products were always available and showing correct quantities as well as correcting or printing any labels if necessary
- Maintaining regular cleaning, purging and refilling of the paint desk to ensure no blockages of colour when dispensing and ensuring that all preparations are made for the working day
- Facing up stock for the ease of customers to be able to find exactly what they are looking for in the most presentable way
- Participating in team briefs and meetings in order to actively discuss the aims and objectives of the store each week and the sales targets for each department to reinstate store expectations
- Managing many customer calls for different departments on the headsets for efficient representation of customer operations
- Handled click and collect transactions and managed store-to-home deliveries during customer service hours.
- Volunteering to do overtime for different departments such as the Hub in order to help meet targets and improve efficiency in the workplace
- Participated in regular training sessions to remain updated on company policies and procedures. to uphold my understanding company policy and legislation as well as keeping up to date with regular changes in security.
- Completing MEWP training in order to make sure stock is put away safely in topstock or overstock
Cleaner
Done and Dusted Cleaning Services
- Cleaned homes to exceptional standards of cleanliness and hygiene by using multiple tools
- Completed cleaning jobs within time constraints in order to meet customer satisfaction and availability
- Complied with customer requests in order for more personalised results
- Upheld privacy regulations whilst being in clients' homes to maintain client- employee trust and connection
- Adhered to safety precautions when dealing with chemicals
Teacher
Hartlebury primary School
- Included planning activities daily and preparing the day before
- Cleaning up classrooms at the end of the day and reorganising
- Completing creative activities and demonstrating how to complete tasks by acting as a role model
- Marking exam papers quickly and efficiently
- Looking after children aged 3-11
- Unpaid
Other activities
Royal Air Force Air Cadets
- Where health and safety procedures were taught
- Embodied leadership roles
- Learnt the importance of professionalism
- Incorporated self-discipline and gained confidence
Education
GCSEs -
Stourport High School and VIth Form College
2019.09 - 2024.07
A-Levels -
Stourport VIth Form
2024.09 -
Skills
- Leadership- Royal Air Force Cadets by experience instructing new recruits whilst using a coaching and mentoring approach Leading by example by displaying values such as loyalty, courage, discipline and respect
- Customer Service- B&Q, serving customers and adhering to their needs on the paint desk and around store
- Communication- Stourport High School Both written and verbal communication skills developed through numerous essays and presentations through my time at high school
- Time Management- Done and Dusted Cleaning Ability to follow strict time frames and deadlines from experience through cleaning quickly but efficiently in hourly time slots
- Information Technology- Use of machinery on the paint desk and B&Q paint pro technology Stourport High School Use of Microsoft applications including Word, Excel and Powerpoint during school and home learning
Other activities
- Volunteering at Mentor Link charity shop including stocking and sorting donated clothes and cleaning the store
- Animal Care, Four years and continuing of animal care for neighbours who are unable to by coming to their home twice a week to clean out and care for their pets.
Additional
- Awarded an unconditional offer from Aberystwyth University for achieving highly in my entry exams
- Given Tutee of The Year award for showing the school values the most consistently (kindness, determination and respect)
- Awarded the Child Development Award two years in a row for ‘Exemplary behaviour and eagerness to learn to achieve the best grade possible.’
Timeline
Customer advisor
B&Q
2025.01 - Current
A-Levels -
Stourport VIth Form
2024.09 -
GCSEs -
Stourport High School and VIth Form College
2019.09 - 2024.07
Teacher
Hartlebury primary School
Other activities
Royal Air Force Air Cadets
Cleaner
Done and Dusted Cleaning Services