Kane Williams
Sheffield
Summary
Detail-oriented professional with expertise in critical analysis, financial reporting, and customer service. Proficient in Microsoft Office and recognised for exceptional time efficiency, resourcefulness, and attention to detail. Adept at delivering accurate results under tight deadlines while maintaining a high standard of quality. Committed to leveraging analytical skills and precision to contribute effectively to organisational success.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Customer Service Assistant
William Hill
Sheffield
2022.05 - 2025.03
- Handling large amounts of money in shop and settling bets manually sometimes (problem solving and competent numeracy skills)
- Opening and closing the shop on my own without support (Attention to detail, making sure all procedures are followed attentively to prepare the shop daily)
- Dealing with customers in the right way (Using my empathy and strong interpersonal skills to handle customers in a respectfully and during challenging scenarios)
- Management skills (Using all the skills picked up during my time at William Hill to problem solve and run the shop efficiently and effectively on my own at times)
- Extra responsibilities (Taking on extra responsibilities such as handling staff rotas and shadowing my team leader in order to get more managerial experience)
Warehouse Operative
Clipper- Pretty Little Thing
2018.07 - 2020.02
- Admin role included correcting orders that were wrong to get them shipped out to customers as quickly as possible (independently resolving problems whilst working efficiently)
- Picking items and packing products, whilst meeting KPI targets in time pressure scenarios (meeting targets and handling products with care and attention efficiently)
- Stock control (learnt how to operate a different system within the workplace and allowed me to gain an insight in to how the stock team worked)
Warehouse Operative
Euro Car Parts
2016.07 - 2017.06
- Being set to do multiple jobs throughout the day (working under pressure and being flexible)
- Picking for the dispatch team (thinking fast and efficiently)
- Being a member of the stock team, this included organising the stock and using a system to input or remove stock on (paying attention to detail)
- Taking important phone calls to solve problems (communication, listening skills and problem solving)
Sales Assistant
Office Meadowhall
2014.09 - 2015.01
- Selling a range of footwear (public speaking)
- Meeting targets that were set each day (determination and time management)
- Keeping stock organised
- Maintaining a tidy and clean shop floor
- Preparing shop for the following day
Teaching Assistant
Wales Primary School
2013.06 - 2013.06
- Shadowing teachers (learning from peers)
- Planned lessons (organisation and time management)
- Working with children (patience and compassion while being a mentor to others)
- Helped improve children's reading and writing skills (competent literacy skills)
Education
Bachelor of Science with Honours - Sport Business Management
Sheffield Hallam University
Sheffield 2020.09 - 2024.12
Level 3 BTEC Business Extended Diploma -
Peaks College
Sheffield 2015.09 - 2017.05
GCSE - A-C 9 grades including Math's and English
Handsworth Grange Community Sports College
Sheffield 2009.01 - 2014.12
Skills
- Critical analysis
- Financial reporting
- Time efficiency
- Customer Service
- Resourcefulness
- Microsoft office suite proficiency
- Attention to Detail
Accomplishments
Hallam Bronze, Silver & Gold award.
Certification
Level 2 customer service
Suicide awareness
References
References available upon request.
Timeline
Customer Service Assistant
William Hill
2022.05 - 2025.03
Bachelor of Science with Honours - Sport Business Management
Sheffield Hallam University
2020.09 - 2024.12
Warehouse Operative
Clipper- Pretty Little Thing
2018.07 - 2020.02
Warehouse Operative
Euro Car Parts
2016.07 - 2017.06
Level 3 BTEC Business Extended Diploma -
Peaks College
2015.09 - 2017.05
Sales Assistant
Office Meadowhall
2014.09 - 2015.01
Teaching Assistant
Wales Primary School
2013.06 - 2013.06
GCSE - A-C 9 grades including Math's and English
Handsworth Grange Community Sports College
2009.01 - 2014.12