Amna Mohammad
Blackburn
Summary
I’m a recent English Literature graduate (2:1) from the University of Central Lancashire with strong communication, organisation skills, and a drive to help people. I have experience in publishing, administration, and customer service, and I’m confident working in both independent and team settings. I'm fluent in English, Italian, and Urdu, and I bring a calm, professional attitude to every task I take on.
I’m now looking for an opportunity to build on my skills in a supportive, fast-paced environment where I can contribute to the team and continue learning.
Overview
2025
2025
years of professional experience
Work history
Customer Service Assistant
Benova Talents
, Lancashire
- Handled inbound customer queries by phone and email, ensuring prompt and professional responses.
- Assisted clients with account and service-related issues.
- Maintained records of customer interactions in a confidential and organised manner.
- Worked within a team to resolve client concerns efficiently.
Publishing Intern
University of Central Lancashire / Comma Press
Preston, Lancashire
01.2024 - 06.2024
- Assisted in coordinating a national short fiction award.
- Reviewed and shortlisted submissions using critical analysis.
- Provided administrative support and managed confidential records.
- Collaborated on ethical and safety processes during event planning.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
Virtual Teacher Training
Springpod
02.2021 - 03.2021
- Developed communication and presentation skills.
- Addressed student queries with patience and clarity.
- Created and delivered structured lesson activities.
- Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
Education
BA (Hons) - English Literature
University of Central Lancashire
Preston 09/2022 - 07/2025
A Levels -
St Mary’s College
Blackburn 09/2020 - 06/2022
GCSEs -
Our Lady's & St. John Catholic High School
Blackburn 09/2015 - 06/2020
Skills
- Customer Service & Communication
- Time Management & Organisation
- Administrative Support & Data Entry
- Microsoft Office (Word, Excel, PowerPoint)
- Team Collaboration & Leadership
- Multilingual: English, Italian, Urdu
- Problem-Solving & Decision Making
- Lesson planning
- Attention to Detail & Professionalism
- Calm under pressure
- Ethical compliance
- Critical analysis
Websites
Timeline
Publishing Intern
University of Central Lancashire / Comma Press
01.2024 - 06.2024
Virtual Teacher Training
Springpod
02.2021 - 03.2021
Customer Service Assistant
Benova Talents
BA (Hons) - English Literature
University of Central Lancashire
09/2022 - 07/2025
A Levels -
St Mary’s College
09/2020 - 06/2022
GCSEs -
Our Lady's & St. John Catholic High School
09/2015 - 06/2020
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