Kaley Phillips
Helensburgh,Scotland
Summary
Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills. Proficient at understanding customer needs and providing effective solutions. Seeks to bring a proactive approach to enhancing customer satisfaction and operational efficiency. Interested in developing risk-based knowledge in a professional setting.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Barclays Bank UK Plc
Glasgow, Scotland
10.2022 - Current
- Expressed care, patience, and empathy when handling customer interactions for personalised experience.
- Troubleshot glitches, and provided techniques to fix technical issues for customers.
- Resolved customer complaints by applying conflict management to concerned customers.
- Adopted active listening and problem-solving skills to successfully deal with inbound queries.
- Adhered strictly to policies and procedures for continued company compliance.
- Analysed risk of each financial transaction, customer, and situation.
Receptionist
Alea Casino
Glasgow, Scotland
05.2021 - 10.2022
- Mitigated risks by enforcing KYC and Safer Gambling regulations, policies, and procedures.
- Followed Challenge 25 policy.
- Delivered front-of-house duties with a warm, professional manner.
- Managed bookings for events, packages, and the restaurant.
- Handled customer data, identification, and belongings with care.
Education
BA HONS - RISK MANAGEMENT
Glasgow Caledonian University
Glasgow 09/2023 -
Higher National Diploma - Business Management
Glasgow Clyde College
Glasgow 08/2019 - 06/2021
Skills
- Excellent attention to detail
- Advanced problem-solving techniques
- Data management and processing
- Risk analysis
- Effective communication, and active listening
- Customer objection management
- Work well under pressure
Affiliations
- Pilates, Badminton, Gym
References
References available upon request.
Timeline
Customer Service Advisor
Barclays Bank UK Plc
10.2022 - Current
Receptionist
Alea Casino
05.2021 - 10.2022
BA HONS - RISK MANAGEMENT
Glasgow Caledonian University
09/2023 -
Higher National Diploma - Business Management
Glasgow Clyde College
08/2019 - 06/2021
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