Deontai Sewart
BICESTER,Oxfordshire
Summary
The best way to describe me is driven, in any field I want to be the best and I want to meet targets to satisfy myself. my first job was in retail, the main task was selling to customers and meeting daily targets, it was important that I was motivated to build relationships with customers to help with this. I have played football all my life, this has given me many traits that have stuck with me since I can remember, leadership, teamwork and grit. Fighting for a result like my life depended on it, this has helped me in my professional career being able to talk to people professionally but building a relatable connection that allows the customer to gravitate towards me. I have always been able to sell, my first memory of this was selling sweets at school, which developed into retail sales, then ticket sales. Being able to mould myself into the person the customer will relate to or gravitate towards most has helped me to be successful in this. my selling ability allowed my store to reach its KPI Christmas target.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Customer services advisor
leidos
bicester, oxfordshire
04.2023 - Current
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Improved customer retention by 15%, through service and account management.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- tracked demands through different countries and depots to meet essential delivery forecasts
applications processor
city of oxford council
oxford, oxfordshire
06.2022 - 02.2023
- Reviewed documents for accuracy, formatting and grammar before sending for approval.
- Verified data to confirm accuracy and completeness.
- Made digital copies of documents for storage in relevant databases.
- Helped maintain accurate and organised databases for easy and quick reference.
- reviewed architect proposals and plans to ensure measurements are up to scale and property details are correct
- processed applications for removal of trees depending on the species and location
Steward
Southampton Football Club
southampton, hampshire
08.2021 - 05.2022
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Reported incidents to security team for resolution.
- Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
- Welcomed attendees and promptly resolved queries.
- executed stop and search of bags and personnel on entry to the stadium
- Assessed sites before events to identify potential risks or challenges.
- De-escalated and resolved conflicts with firm and professional style.
ticket office
Southampton Football Club
Southampton, hampshire
07.2019 - 06.2021
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Processed payments and online bookings with zero error.
- Managed high volumes of incoming calls using VoIP system.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
Sales assistant
Lacoste
bicester, oxfordshire
06.2016 - 09.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Maintained knowledge of products and features to provide recommendations to customers.
Education
Bachelor of Science - football studies
Southampton Solent University
Southampton 09.2018 - 07.2023
A-Levels - football
City of Oxford College
Oxford 09.2016 - 07.2018
Skills
- Microsoft Office Suite
- Record maintenance
- Advanced product knowledge
- Data confidentiality
- Payment processing
- Dispute resolution
- Customer experience
- Sales forecasting
- applications processing
- communication
- working towards targets
- goal setting
- leadership
- team work
- sales pitching
- relationship building
Languages
English
Native
Timeline
Customer services advisor
leidos
04.2023 - Current
applications processor
city of oxford council
06.2022 - 02.2023
Steward
Southampton Football Club
08.2021 - 05.2022
ticket office
Southampton Football Club
07.2019 - 06.2021
Bachelor of Science - football studies
Southampton Solent University
09.2018 - 07.2023
A-Levels - football
City of Oxford College
09.2016 - 07.2018
Sales assistant
Lacoste
06.2016 - 09.2018