Summary
Overview
Work History
Education
Skills
Timeline
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Claire Simpson

Claire Simpson

Tooting,City of London

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work History

Customer services advisor

Kendall Cars
South Wimbledon, London
06.2023 - 01.2024
  • Performed cashier duties, including balancing and end-of-day banking.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Offered prompt solutions to maintain customer satisfaction.
  • Offered detailed advice on product and service benefits.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Recorded and processed customer data accurately.
  • Recorded information about inquiries and complaints within internal database.

Apprentice Bus Driver

Go Ahead
Camberwell, London
02.2022 - 09.2022
  • Transported passengers and goods on assigned local routes.
  • Provided clean and safe environment on bus with routine maintenance and clear aisle.
  • Performed first aid on bus passengers in emergency situations and called for advanced medical support.
  • Checked passenger tickets and issued receipts for new fares.
  • Provided timetable information for onward customer travel.
  • Helped to prepare and execute projects under supervision.
  • Attended necessary training and completed assessments.
  • Engaged in team discussions, meetings and training.
  • Embraced feedback from supervisors and peers to improve performance.

Tour guide

Arsenal Emirates Stadium
Highbury, Islington
02.2018 - 08.2018
  • Entertained tour guests with fun props, stories and activities.
  • Rendered first aid or CPR in cases of injury or illness during tours.
  • Led groups on trips and sightseeing tours to explore emirates stadium.
  • Conducted foreign-language tours using headsets.
  • Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
  • Shared informational brochures with guests detailing additional points or facts of interest.
  • Explained site requirements and tour procedures to participants.
  • Protected group members by following safety guidelines.

Assistant manager

Warren Evans
Clapham, Lambeth
08.2013 - 04.2018
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Built customer relationships with consultative sales approach.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.

Education

NVQ Level 3 - Level 3 Fashion and Photographic Make up

South Thames College
London
09.2014 - 09.2015

GCSEs - Double Science/ Maths/ English Literature/ Art/ Drama

llanrumney High School
Cardiff
09.1996 - 09.2001

Management Training for Licensee Holder - Hospitality

Young's Brewery
Wandsworth
11.2003 - 11.2007

Skills

  • Key holder
  • POS systems
  • Customer relations
  • Brand awareness and representation
  • Payment processing
  • Transaction processing
  • Data entry
  • Staff training and mentorship
  • Record maintenance
  • Customer experience
  • Problem-solving

Timeline

Customer services advisor

Kendall Cars
06.2023 - 01.2024

Apprentice Bus Driver

Go Ahead
02.2022 - 09.2022

Tour guide

Arsenal Emirates Stadium
02.2018 - 08.2018

NVQ Level 3 - Level 3 Fashion and Photographic Make up

South Thames College
09.2014 - 09.2015

Assistant manager

Warren Evans
08.2013 - 04.2018

Management Training for Licensee Holder - Hospitality

Young's Brewery
11.2003 - 11.2007

GCSEs - Double Science/ Maths/ English Literature/ Art/ Drama

llanrumney High School
09.1996 - 09.2001

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Claire Simpson