Summary
Overview
Work history
Education
Skills
Timeline
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Kainat Yasin

Blackburn,United Kingdom

Summary

I have a strong background in communication, team leadership, and organization. I have successfully managed teams and handled sensitive information in my previous positions. I am dedicated to personal and professional growth. I am confident in my ability to effectively communicate and collaborate with teams to ensure smooth operations and provide excellent customer service.

Overview

3
3
years of professional experience

Work history

Duty Manager

Reel Cinema
11.2022 - 11.2023
  • Supervise and motivate staff members.
  • Providing guidance and support to ensure a positive and productive work environment.
  • Conduct regular team meetings to communicate organisational updates, expectations, and goals.
  • Coordinate and oversee daily operations, including opening and closing procedures, staff scheduling, and task delegation
  • Monitor inventory levels and coordinate restocking to ensure product availability.
  • Stored cash floats and delivered secure banking procedures.

Case Worker

HMPO
04.2022 - 09.2023
  • Experience in passport processing Knowledge of passport regulations, immigration policies, and relevant legal requirements.
  • Excellent attention to detail and accuracy in document verification.
  • Strong organisational and multitasking abilities. Effective communication skills for interacting with applicants and team members.
  • Proficient in data entry and familiarity with passport processing systems


Track and Trace call agent

NHS
09.2020 - 09.2021
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Answered customer enquiries with excellent customer service skills.

Education

Undergraduate degree - Psychology

University of Bradford
09/2021 -

NVQ Level 3 - Health and Social Care

Blackburn College
Blackburn
09/2019 - 04/2021

Skills

  • Team leader
  • Organised
  • Problem solving
  • Multitasking

Timeline

Duty Manager

Reel Cinema
11.2022 - 11.2023

Case Worker

HMPO
04.2022 - 09.2023

Track and Trace call agent

NHS
09.2020 - 09.2021

Undergraduate degree - Psychology

University of Bradford
09/2021 -

NVQ Level 3 - Health and Social Care

Blackburn College
09/2019 - 04/2021

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Kainat Yasin