I am a friendly, reliable, and highly organised professional with over 18 years of customer service experience, including 13 years in a fast-paced hospitality environment. I bring strong administrative and people skills developed through roles that involved managing bookings, coordinating schedules, handling payments, and maintaining high standards of organisation and communication. As a Duty Manager and former host, I’ve learned the importance of attention to detail, efficiency, and creating a positive atmosphere — both for customers and colleagues. I'm confident working independently or as part of a team, and I take pride in staying calm under pressure while keeping things running smoothly behind the scenes. I’m IT literate, quick to learn new systems, and always ready to lend a helping hand. I have also held a full, clean driving licence for over 15 years.