Summary
Overview
Work history
Education
Skills
Timeline
Generic

Amy Dixon

Middlesbrough

Summary

I am a friendly, reliable, and highly organised professional with over 18 years of customer service experience, including 13 years in a fast-paced hospitality environment. I bring strong administrative and people skills developed through roles that involved managing bookings, coordinating schedules, handling payments, and maintaining high standards of organisation and communication. As a Duty Manager and former host, I’ve learned the importance of attention to detail, efficiency, and creating a positive atmosphere — both for customers and colleagues. I'm confident working independently or as part of a team, and I take pride in staying calm under pressure while keeping things running smoothly behind the scenes. I’m IT literate, quick to learn new systems, and always ready to lend a helping hand. I have also held a full, clean driving licence for over 15 years.

Overview

20
20
years of professional experience
20
20
years of post-secondary education

Work history

Duty Manager

TGI Fridays
Teesside Park
09.2022 - 05.2025
  • Lead daily restaurant operations, ensuring a smooth service and outstanding guest experience.
  • Manage, coach, and support front-of-house teams, building a positive and motivated work environment.
  • Oversee shift leadership, including rota management, break coordination, and task delegation.
  • Resolve guest concerns promptly and professionally, ensuring every guest leaves happy.
  • Handle cash, complete end-of-day banking, and maintain accurate financial records.
  • Maintain high standards of cleanliness, safety, and compliance with company procedures.
  • Work closely with the management team to meet service goals and drive overall success.
  • Plan, organise, and deliver themed event days (e.g., Christmas, Halloween, Valentine's Day, Easter) to boost guest engagement and enhance the dining experience.

Waitress / Server Assistant / Host

TGI Fridays
Teesside Park
02.2011 - 09.2022
  • Greeted, seated, and supported guests, ensuring a welcoming and friendly atmosphere.
  • Managed bookings and walk-ins, optimising guest flow and table service.
  • Took accurate food and drink orders and delivered them efficiently.
  • Processed cash and card payments quickly and accurately.
  • Maintained a clean, organised dining environment at all times.
  • Supported the training and onboarding of new team members.

Volunteer Mentor – Fashion Project

This is Creative Enterprise
04.2011 - 07.2011
  • Mentored secondary school students on fashion design projects.
  • Guided them from initial ideas to producing final garments for a live fashion show.
  • Combined my passion for fashion with a love for helping others grow and succeed.

Sales Assistant (Temporary)

Next
06.2010 - 07.2010
  • Welcomed customers, assisted in fitting rooms, and maintained a tidy, well-stocked shop floor.
  • Provided customer support and processed payments with speed and accuracy.

Sales Assistant

Family Mart
09.2005 - 06.2010
  • Handled stock management, shop floor presentation, and customer service duties.
  • Built strong relationships with regular customers, contributing to a friendly local shop atmosphere.

Education

Foundation Degree in Fashion Design & Production - Fashion Design & Production

Northern School of Art
Hartlepool
09.2008 - 07.2021

National Diploma in Design Crafts - Design Crafts

Northern School of Art
Middlesbrough
09.2006 - 07.2008

10 GCSEs - Maths, English, Science

Freebrough Academy
Brotton & Loftus, Redcar and Cleveland
09.2001 - 07.2006

Skills

  • Exceptional customer service
  • Excellent communication
  • Interpersonal skills
  • Active listening skills
  • Highly organised
  • Dependable
  • Team leadership
  • Training
  • Support
  • Strong knowledge of fashion
  • Styling
  • Garment construction
  • Managing bookings
  • Till operations
  • Payments
  • Proficient with Microsoft Office
  • POS systems
  • General admin
  • Full clean UK driving licence

Timeline

Duty Manager

TGI Fridays
09.2022 - 05.2025

Volunteer Mentor – Fashion Project

This is Creative Enterprise
04.2011 - 07.2011

Waitress / Server Assistant / Host

TGI Fridays
02.2011 - 09.2022

Sales Assistant (Temporary)

Next
06.2010 - 07.2010

Foundation Degree in Fashion Design & Production - Fashion Design & Production

Northern School of Art
09.2008 - 07.2021

National Diploma in Design Crafts - Design Crafts

Northern School of Art
09.2006 - 07.2008

Sales Assistant

Family Mart
09.2005 - 06.2010

10 GCSEs - Maths, English, Science

Freebrough Academy
09.2001 - 07.2006
Amy Dixon