Kai Hurst
Hereford
Summary
Results-driven and highly motivated hospitality professional with proven experience leading teams in fast-paced, customer-focused environments. Skilled in staff supervision, training, and performance management, with a strong ability to motivate teams to deliver exceptional service under pressure. Demonstrates excellent organisational and problem-solving skills, with hands-on experience in daily operations, stock control, and maintaining high standards of health and safety. Commercially aware with a focus on driving sales, reducing waste, and improving overall efficiency. Now seeking to bring strong leadership, operational expertise, and customer-first approach into a Deputy Store Manager role within a dynamic retail environment.
Overview
5
5
years of professional experience
Work history
Deputy General Manager
The Beefy Boys
Hereford, Herefordshire
05.2023 - Current
- · Supported the GM in a £90k/week operation
- · Led a team of up to 80 staff
- · Managed rotas and labour to hit targets
- · Maintained smooth daily operations
- · Recruited and developed team members
- · Handled customer issues and ensured high service
- · Managed stock, deliveries, and inventory
- · Ensured compliance with health & safety standards
- Managed compliance and full oversight on H&S
- Responsible for all FOH training
Restaurant Manager
The Bookshop
Hereford, Herefordshire
06.2021 - 05.2023
- Running the floor - keeping service running smooth
- Leading and growing the team
- Delivering high level's of customer service
- Driving daily sales, reviews with reward based incentives
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Trained new team members, enhanced service quality.
- Managed daily operations for smooth restaurant functioning.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Skills
- High-Volume Store Operations
- Team Leadership
- Commercial & Financial Performance
- Labour & Cost Control
- Stock & Inventory Management
- Health & Safety Compliance
- Workforce Planning
- Decision-making under pressure – especially during peak trading times
- Delegation & time management – prioritising tasks across departments
- Conflict resolution – handling staff issues or customer complaints calmly
- Coaching & training – onboarding new starters and improving performance
References
References available upon request.
Timeline
Deputy General Manager
The Beefy Boys
05.2023 - Current
Restaurant Manager
The Bookshop
06.2021 - 05.2023