Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Paajoe Gaskin

Cheltenham,Gloucestershire

Summary

Outgoing and dynamic Live Entertainment/ Licensed Venue Manager

Experienced Manager with knack for driving operational improvements and fostering team cohesion. Delivered significant enhancements in customer satisfaction and streamlined processes to boost efficiency. Strong leadership and problem-solving skills resulted in improved staff performance and profitability.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Deputy General Manager

Hollywood Bowl
Cheltenham, Gloucestershire
08.2022 - Current
  • Coaching and mentoring,
  • Smooth operation control both BOH and FOH,
  • Stock taking & stock control,
  • Customer service,
  • Amusement upkeep and repair,
  • Cash handling and reconciliation,
  • Food prep and production,
  • Key holder,
  • Stock ordering.
  • Ensured smooth business operations whilst managing multiple departments.
  • Achieved client satisfaction with exceptional customer service skills.
  • Coordinated staff training programmes, improved performance standards.
  • Devised marketing strategies to increase brand awareness.
  • Handled high-stress situations calmly, mitigated potential conflicts.
  • Fostered positive work environment by promoting teamwork and collaboration.
  • Facilitated regular audits to ensure regulatory compliance.
  • Oversaw daily operations, met organisational objectives.
  • Coached and developed new talent by monitoring individual performance, conducting appraisals and providing meaningful feedback.
  • Ensured that health and safety and other regulatory procedures were correctly maintained, monitored and recorded.
  • Elevated operational standards by challenging existing practices, processes and decision-making with strict customer service focus.
  • Established stringent quality standards and held teams accountable whilst supporting staff to attain critical targets.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

General Manager for Gin & Juice at 131 Promenade, Cheltenham

Gin & Juice Bar
Cheltenham, Gloucestershire
09.2021 - 08.2022
  • Stock and Beverage Management , overseeing 6 bars,
  • Total reset of all bars to ensure efficiency and compliance,
  • Stock taking,
  • labour control,
  • Weekly and monthly P&L control,
  • Health and safety documentation creation,
  • Key holder,
  • Venue & Event management,
  • Guest relations,
  • Brand development,
  • Cocktail menu creation,
  • Stock ordering,
  • Team development,
  • Maintenance reporting,
  • Increased overall operational efficiency by implementing new management strategies.
  • Streamlined communication processes for improved team collaboration.
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Fostered high-performance culture, resulting in increased productivity.
  • Built high-performing teams to achieve organisational objectives.
  • Delivered results under pressure to meet tight deadlines.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Established a positive work environment which promoted staff morale and productivity.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Directed day-to-day work of 20 employees and motivated teams to exceed objectives.
  • Established budgets based on historical, current and forecasted business data.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Monitored operations to assess and highlight results.
  • Allocated resources to teams and projects based on need, performance and availability.

Bar Manager / Holding General Manager

Turtle Bay Restaurants
Cheltenham, Gloucestershire
05.2017 - 09.2021
  • Stock and labour control, daily/weekly P&L control,
  • company weekly revenue budget targets and increased sales by 7% year on year for three years consecutively.
  • Key holder,
  • Venue management,
  • Maintenance,
  • Guest relations,
  • Training and development,
  • Restaurant & Kitchen management,
  • Brand development,
  • Licensee at the venue
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Managed cash handling procedures, reducing discrepancies in the daily company reporting.
  • Coordinated events at the venue, leading to increased bookings..
  • Improved staff performance through regular feedback sessions and training programmes.
  • Stock control and reporting, monitored stock levels to avoid any potential shortages during peak hours,
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Ensuring bi weekly rota for staff allocation optimising resources efficiently.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Established budgets based on historical, current and forecasted business data.

Echoes London: Bar/Venue Manager

Echoes London
London, Hackney
06.2016 - 05.2017
  • Venue management, developed the Echoes brand,
  • Launched a brand new concept bar/café,
  • Artist relations,
  • Cocktail menu creation,
  • Stock ordering, staff training and hiring,
  • Contract negotiation between breweries,
  • Daily P&L reporting, marketing, venue maintenance,
  • Event management,
  • Health and safety/fire risk policy creation,
  • Key holder, licensee at the venue
  • Managed team dynamics by implementing conflict resolution strategies.
  • Facilitated staff training, resulting in better customer service.
  • Secured new business opportunities with successful networking events.
  • Supervised project timelines for timely completion.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Monitored Health and safety measures for guaranteed compliance.

Jazz Cafe, London — Bar Manager

Jazz Cafe London
London, Camden
03.2015 - 02.2016
  • Oversee all aspects of the Bars Operation of the building in relation to events staged at the Venue,
  • A central point of contact for all relevant parties, furthermore to disseminate such information to relevant parties both internal and external,
  • Duty Manager for the Venue and in the absence of the General Manager, to assume such duties,
  • Licensee at the Venue, daily flash finance reporting to General manager and directors, as well as restaurant management
  • Trained new staff on customer service protocols to enhance guest experience.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.

Madame Jojo's/ Escape Bar, Soho London — Day/ Bar / General Manager

Madame Jojo's
London, City of Westminster
10.2001 - 01.2015
  • Day to day running of the venue,
  • Health and safety and fire risk assessment creation,
  • Stock ordering and budgeting,
  • Cocktail creation,
  • Weekly finance reconciliation,
  • Promotion,
  • Private event hire & agent negotiations,
  • Venue maintenance,
  • Brewery contract negotiations,
  • Cash banking
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
  • Increased overall operational efficiency by implementing new management strategies.
  • Created and led successful business culture focused on performance.
  • Put in place clear controls for financial administration and business management.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Established budgets based on historical, current and forecasted business data.
  • Streamlined communication processes for improved team collaboration.
  • Led company-wide restructuring to streamline operations.
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Built high-performing teams to achieve organisational objectives.
  • Delivered results under pressure to meet tight deadlines.
  • Improved staff retention with robust HR policies and procedures.

IIR Ltd, London — Data Analyst and Researcher

IIR ltd
London, City of Westminster
09.2000 - 09.2001
  • Maintaining companies database, Access & Microsoft excel coding, telephony, filing
  • Improved data quality by implementing structured validation checks.
  • Collected and analysed complex datasets for business strategy enhancement.
  • Streamlined data processing with automation techniques.
  • Utilised SQL to extract relevant information for reporting purposes.
  • Managed confidential databases, ensured secure handling of sensitive information.
  • Mitigated risks by identifying and resolving data discrepancies rapidly.
  • Leveraged Python programming skills to automate routine tasks, boosted productivity levels significantly.

Education

Computer Systems and Software Engineering BEng Hons - Computer System Software Engineering

University of Greenwich
Greenwich, London
09.1998 - 06.2003

Certificate in ICT Professional Competence - SQL Databases

College of North West London
09.1996 -

Skills

  • Able to work in high volume venues
  • Live entertainment and booking promotion
  • Financial management & budgeting
  • Contract negotiation
  • Sales target achievement
  • Data analysis
  • Process improvement
  • Conflict resolution

Certification

  • Designated licensee of three licensed venues
  • First Aid at work
  • Extensive Human resources Training
  • Health and safety
  • Conflict resolution
  • Personal Licence holder

Custom

  • Art and Design
  • Film Noir
  • Sports
  • Science Fiction
  • Reading
  • Travel

Timeline

Deputy General Manager

Hollywood Bowl
08.2022 - Current

General Manager for Gin & Juice at 131 Promenade, Cheltenham

Gin & Juice Bar
09.2021 - 08.2022

Bar Manager / Holding General Manager

Turtle Bay Restaurants
05.2017 - 09.2021

Echoes London: Bar/Venue Manager

Echoes London
06.2016 - 05.2017

Jazz Cafe, London — Bar Manager

Jazz Cafe London
03.2015 - 02.2016

Madame Jojo's/ Escape Bar, Soho London — Day/ Bar / General Manager

Madame Jojo's
10.2001 - 01.2015

IIR Ltd, London — Data Analyst and Researcher

IIR ltd
09.2000 - 09.2001

Computer Systems and Software Engineering BEng Hons - Computer System Software Engineering

University of Greenwich
09.1998 - 06.2003

Certificate in ICT Professional Competence - SQL Databases

College of North West London
09.1996 -

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