Lorand Barna
Watford, Hertfordshire,Hertfordshire
Summary
Accomplished Hotel and Restaurant Professional with an MBA in Business Administration and a specialized focus on Food & Beverage excellence. Currently serving as Deputy General Manager at Browns Bushey, following a successful tenure as Operations Manager at St Michaels Manor Hotel. Proven track record in managing high-volume service, luxury banquet execution, and P&L accountability. Expert in fostering elite front-of-house teams, optimizing inventory strategies, and delivering consistent, high-quality guest experiences in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Deputy general manager
Mitchells & Butlers
Bushey, Hertfordshire
11.2025 - Current
- Direct daily operations for a high-volume, premium brasserie, maintaining brand excellence and high-speed service standards.
- Assumed full site responsibility in the General Manager’s absence, including financial reconciliation, health and safety compliance, and emergency protocols. Handled crisis situations effectively through strategic planning and execution.
- Utilized analytical skills to drive decision-making processes, in order to maintain smooth-running business operations by delegating priorities to staff abilities.
- Implemented risk management practices, decreased potential threats, in order to maintain smooth-running business operations by delegating priorities to staff abilities.
- Optimize labor costs through strategic rota planning and cross-training initiatives, significantly improving the site's bottom-line profitability.
- Spearhead recruitment and on-boarding for a diverse team of 40+ staff, focusing on service personality and technical skill development.
- Analyzed weekly performance metrics to implement local marketing drives, increasing mid-week dinner covers and guest satisfaction by over 20% compared to the company records on other restaurants in the branch.
- Ensured that health and safety and other regulatory procedures were correctly maintained, monitored and recorded.
- Investigated issues affecting group operations, prepared reports and helped correct problems, with analysis of resource management issues for optimized scheduling.
- Led team meetings to boost morale and enhance communication.
F&B Manager (Service and operations)
The Manor Hotel
Elstree, Hertfordshire
02.2024 - 01.2026
- Managed daily operations of terrace, bar, lounge, restaurant, events, room service and aspects of housekeeping and reception.
- Managed recruitment, supervision, and development of front-of-house team comprising bartenders, servers, and hosts/hostesses.
- Developed systems for optimal sanitation and organizational practices aligning with company policies.
- Implemented efficient strategies for maintaining optimal inventory, avoiding shortages and surplus.
- Analyzed performance metrics to enhance income through targeted initiatives.
- Facilitated effective communication by addressing member and guest concerns in a timely and courteous manner.
- Collaborated with kitchen and events teams to ensure profitable, innovative menu offerings.
- Followed health and safety regulations.
- Managed budget allocation and rota planning to enhance F&B department efficiency.
- Promoted collaboration by leading with insightful mentorship, resourceful inspiration, and consistent support.
- Assessed competitive activities and consumer preferences to establish strategic advancements.
- Ensured consistent participation in regulatory requirement trainings.
- Actively served as an advocate for the Manor Elstree Hotel brand at all opportunities.
Operations Manager (F&B Specialist)
St Michaels Manor Hotel
St Albans, Hertfordshire
04.2025 - 11.2025
Spearheaded the hotel operational strategy with strong focus on F&B for the hotel’s award-winning rooms, restaurant & banquet facilities, ensuring a seamless luxury dining experience.
Curated and managed premium wine and beverage programs, collaborating with suppliers to introduce high-margin specialty cocktails and cellar selections.
Directed the execution of high-profile weddings and corporate galas, managing everything from menu tasting sessions to synchronized silver service for up to 150 guests.
Optimized F&B procurement and COGS (Cost of Goods Sold), implementing rigorous waste-reduction protocols that increased departmental net profit. This has been achieved by implementation of quality control measures and analysis of performance metrics, with the purpose of enhancing product standards, and significant waste reduction.
Led the kitchen and front-of-house collaboration to refine seasonal menus, ensuring dishes were both innovative and operationally viable for high-volume service.
Mentored the F&B leadership team, establishing elite service standards and rigorous training in mixology and table-side etiquette.- Applied lean principles to operations management, in order to identify areas for improvement in operations management and achieve business objectives on time and within budget constraints.
Mixologist/hospitality supervisor
Moka dining
Northwood
10.2022 - 12.2023
- Delivered consistent, high-quality bar service catering to a full-capacity house of 240 diners each day.
- Coordinated seating plan based on reservation schedule.
- Generated comprehensive reports while coordinating with item administration on EPOS terminals.
- Facilitated effective training for staff alongside implementing newly priced menu additions.
- Developed creative drink combinations to enhance customer experience.
- Maintained accurate records of inventory checks to streamline replenishment.
- Demonstrated high professional standards in resolving complaints by finding suitable solutions.
Hospitality supervisor/ Head bartender
Miller and Carter
Ruislip
07.2022 - 10.2022
- Directed guest services for a daily influx of 160 individuals.
- Trained new employees in optimal bar and table service methods, ensuring maximum efficiency.
- Handled customer interactions by taking their drink and food requests.
- Processed card transactions efficiently using EPOS tills.
- Developed and enhanced cocktail menus to include an expansive variety.
- Coordinated sorting requests while adhering to financial guidelines.
- Regularly ensured that all sections of the bar including spirit storage and cellar remained spotless and organized.
- Ensured compliance with food safety and alcohol service regulations.
- Handled complaints with maximum professionalism.
Bartender
The Grove
Watford
08.2021 - 07.2022
- Managed beverage preparation and customer interactions for up to 200 guests seamlessly.
- Welcomed patrons and documented preferences during order-taking process.
- Directed team activities in bar and lounge.
- Handled cash and card transactions through effective EPOS system management.
- Curated an extensive selection of cocktails to match customer preferences.
- Conducted stocktakes to manage inventory effectively.
- Executed orderly cleaning and arrangement of bar storage facilities.
- Ensured proper handling of food and adherence to alcohol service regulations.
- Answered all customer queries diligently.
- Ensured smooth operations at the front of house through effective prioritization of duties.
Waiter / Bartender
Prime Steak and Grill
Chandler's Cross
05.2020 - 08.2021
- Facilitated smooth customer interactions and managed order-taking operations.
- Provided exemplary table service for up to 35 covers/ seating.
- Processed payments accurately via cash and card on EPOS tills.
- Streamlined techniques to ensure efficiency in creating specialty drinks.
- Performed stock evaluations to maintain sufficient supplies for bar and restaurant areas.
- Adhered to established protocols while serving alcoholic drinks.
- Organized and maintained the bar space consistently.
- Supported front and back of house operations while focusing on assigned responsibilities.
Assistant manager
S&M hospitality
, Romania
12.2018 - 12.2019
- Led a team of bar staff members.
- Ensured front-of-house staff levels were sufficient during high-traffic periods.
- Achieved sales and profitability goals.
- Supervising beverage quality to ensure exceptional standards for guests.
- Managed client feedback to enhance service quality.
- Enabled team growth by promoting professional development initiatives.
- Oversaw venue sanitation, addressing potential health hazards.
- Managed stock levels to ensure consistent availability of beverages.
Industrial Structures and Mechanical Engineer- Supervisor
Catitera (Pro Service & Consulting)
, Romania
09.2016 - 12.2018
- Oversaw manufacturing processes at a company specializing in industrial structures and machinery for solid wood processing.
- Ensured alignment with production schedules while maintaining quality and efficiency.
- Safely installing, maintaining, and operating production equipment as instructed.
- Helping coworkers with product training, technical instructions, and practice leadership.
- Regular stock checks of necessary materials and tools to ensure smooth operation.
- Reporting faults, nonconformities, and equipment needs to the relevant department promptly.
- Ensuring the team followed SOPs and safe working practices.
Sales Consultant
Enel Energy (Icon Business advisor)
, Romania
09.2015 - 09.2016
- Company Overview: Romania
- Facilitated contractual agreements and promoted the company's offerings.
- Executed outbound cold calls targeting B2C and D2D sales.
- Evaluated customer requirements to identify opportunities for tailored solutions.
- Arranged consultations aimed at aligning organizational targets.
- Organized required documentation, reports, and agreements.
- Regularly addressed client concerns while maintaining a professional demeanor.
Sales representative/ administrator/ Warehouse manager
Major Cargo
, Romania
08.2012 - 09.2015
- Company Overview: Romania /International
- Secured collaborative agreements resulting in ongoing mutual benefits for company and retailers.
- Oversaw various business functions such as acquisition, sales, and pricing.
- Delivered exceptional customer service, completing transactions efficiently.
- Managed order handling, ensuring seamless communication between suppliers and delivery organizations.
- Identified transportation product needs within customer base.
- Coordinated client meetings, presented wholesale proposals and spearheaded negotiation processes.
- Warehouse management
- Handled client inquiries and concerns maintaining professional standards.
Education
MBA - Business Administration
University of Wolverhampton
Wolverhampton, WLVBSc (Hons) - International Business Management
Anglia Ruskin University
LondonLevel 3 Food safety certificate -
GCSE equivalent - Constructions and Projects Technician
Constantin Brancusi College
RomaniaCivil and Industrial Construction technician Diploma -
IT, planning and technical drawing course Diploma -
Skills
- Business intelligence tools
- Leadership excellence
- Regulatory requirements understanding
- Mentoring and coaching
- Data analysis proficiency
- Communication proficiency
- Budgeting and financial analysis
- Inventory management
- Sales strategy development
- Interdepartmental collaboration
- Financial management
- Department management
- Intercultural competence
- Expertise in business administration
- Knowledge of business information systems (BIS)
- Comprehensive understanding of HR management
- Customer relations
- Health and Safety regulations
- Change implementation
- KPI management
- Competitive analysis
- Complaints resolution
- Hospitality staff management
- Venue maintenance
- Risk management expertise
- Rota planning and team briefing
- Front-of-house management
- Staff training and development
- High-volume restaurant operations
- Food & beverage cost control
- Operational management
- Event duty management
- Staff recruitment and retention
- IT literate
- Inventory management
- Mulilingual
- Crisis handling
- Hospitality expertise
Certification
Level 3 Food Safety Certificate
Languages
English
Proficient (C2)
Hungarian
Native
Romanian
Native
Spanish
Beginner
French
Beginner
Hobbies and Interests
- Sports
- Reading
- DIY
- Gaming
- Cats
References
References available upon request.
Timeline
Deputy general manager
Mitchells & Butlers
11.2025 - Current
Operations Manager (F&B Specialist)
St Michaels Manor Hotel
04.2025 - 11.2025
F&B Manager (Service and operations)
The Manor Hotel
02.2024 - 01.2026
Mixologist/hospitality supervisor
Moka dining
10.2022 - 12.2023
Hospitality supervisor/ Head bartender
Miller and Carter
07.2022 - 10.2022
Bartender
The Grove
08.2021 - 07.2022
Waiter / Bartender
Prime Steak and Grill
05.2020 - 08.2021
Assistant manager
S&M hospitality
12.2018 - 12.2019
Industrial Structures and Mechanical Engineer- Supervisor
Catitera (Pro Service & Consulting)
09.2016 - 12.2018
Sales Consultant
Enel Energy (Icon Business advisor)
09.2015 - 09.2016
Sales representative/ administrator/ Warehouse manager
Major Cargo
08.2012 - 09.2015
BSc (Hons) - International Business Management
Anglia Ruskin University
Level 3 Food safety certificate -
GCSE equivalent - Constructions and Projects Technician
Constantin Brancusi College
Civil and Industrial Construction technician Diploma -
IT, planning and technical drawing course Diploma -
MBA - Business Administration
University of Wolverhampton