- Kayaking
- Canoeing
- Paddle boarding
- Golf
- Hiking
- Driving
Kai Boundy
Launceston,Cornwall
Summary
Customer-focused professional with extensive experience in reception and leisure services, ensuring positive first impressions and efficient operations. I have led many outdoor activities that foster teamwork and confidence among participants. I maintain safety through diligent equipment checks and first aid knowledge. I adapt swiftly to changing priorities while supporting colleagues and clients with effective communication and a positive attitude.
Overview
1
1
year of professional experience
Work History
Outdoor instructor/ leisure assistant/receptionist
South West Lakes- Roadford activity centre
Launceston, Devon
05.2025 - Current
- Cultivated positive, enthusiastic environment to enhance outdoor experiences and generate positive customer feedback.
- Facilitated team-building exercises, enhancing group cohesion and communication skills.
- Provided first aid and emergency response as needed, maintaining calm and control in challenging situations.
- Maintained up-to-date knowledge of industry standards and training methodologies, continually improving service quality.
- Delivered engaging outdoor activity sessions to participants of varying age groups, fostering a love for nature.
- Built strong connections between groups to enhance collaboration.
- Explained and demonstrated correct use of equipment to maximise health and safety.
- Clearly and articulately explained health and safety issues with all participants.
- Empowered and encouraged young children to persevere with activities, building self-esteem and confidence.
- Listened to clients' concerns, providing additional information to ease anxieties.
- Planned sessions thoroughly to exceed participant expectations.
- Created an engaging atmosphere that inspired participants to fully engage in all activities.
- Demonstrated energetic, professional customer service to ensure a welcoming experience for participants.
- Stayed up-to-date on first aid best practices to react quickly during emergencies.
- Cultivated a relaxed atmosphere to enhance group enjoyment.
- Instilled individuals and groups with confidence and motivation for productive sessions.
- Adapted activity plans to accommodate participants with special needs, ensuring an inclusive environment.
- Navigated challenging terrain during treks, ensuring group safety and adherence to planned routes.
- Designed and delivered water-based activities, such as kayaking and canoeing, focusing on skill development and safety.
- Welcomed guests and clients in a friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
- Maintained a clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
Education
Diploma of Higher Education - Outdoor adventure education
Duchy College
Callington, CON01-2026
GCSEs -
Launceston College
Launceston, CON01-2024
Skills
- Customer service
- Team player
- Strong work ethic
- Hard-working
- Patience and tolerance
- Cash handling
- Keen problem solver
- Well-organised multitasker
- Communication excellence
- Customer satisfaction enhancement
- Complaint handling
- First aid qualification- 2026
- Instructor qualification- BCU paddle sport leader
- Equipment maintenance
- Reception duties
- Polite and friendly
Interests
Timeline
Outdoor instructor/ leisure assistant/receptionist
South West Lakes- Roadford activity centre
05.2025 - Current
Diploma of Higher Education - Outdoor adventure education
Duchy College
GCSEs -
Launceston College