Rachael Burkinshaw
South Elmsall,West Yorkshire
Summary
Detail-oriented professional with expertise in customer service, reception area maintenance, and administration. Skilled in building strong customer relationships, conflict resolution, and ensuring compliance with data protection and health and safety procedures. Demonstrates a professional appearance and a commitment to maintaining high standards in workplace operations. Dedicated to fostering positive client experiences while supporting organisational goals.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Leisure Centre receptionist
Aspire
South Elmsall, West Yorkshire
09.2024 - 02.2025
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained an organised reception area for a professional business environment.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled office petty cash and maintained flawless records.
- Received payments for [Product or service] and updated balances in computer.
Early years practitioner
Playdays Nursery
Grimethorpe, Barnsley
02.2020 - 08.2024
- Accompanied small groups on outings or field trips for enriching practical learning experiences.
- Facilitated educational games to improve cognitive abilities in young learners.
- Followed health and safety guidelines meticulously, maintaining a safe environment for children.
- Fostered parent-child relationships through regular communication about progress and concerns.
- Dealt swiftly with challenging behaviour, ensuring minimal disruption to daily routine.
- Implemented creative play activities for enhancing children's imaginative abilities.
- Conducted interactive circle time sessions to boost confidence levels amongst shy children.
- Served as Key Person for 12+ children.
- Applied Early Years Foundation Stage (EYFS) framework knowledge to drive curriculum attainment.
- Safeguarded children appropriately, escalating concerns to senior staff.
Customer services advisor
DIY Kitchens
South Kirkby, West Yorkshire
07.2017 - 02.2020
- Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Maintained clean and organised work station for optimal productivity.
- Implemented feedback from customer surveys into practice, enhancing service quality.
- Troubleshot product issues for resolution swiftly and accurately.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer service representative
Capita/British Gas
Wath upon Dearne, Rotherham
05.2014 - 05.2017
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Obtained feedback from customers to improve service experience.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Applied conflict management to stressed and concerned customers.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
Nursery practitioner
Toybox Day Nursery
Wakefield
09.2013 - 03.2014
- Enhanced emotional development of children with use of empathy-focussed group activities.
- Incorporated songs and rhymes into daily routines, enhancing toddlers' speech abilities.
- Conducted regular parent-teacher meetings, fostering strong communication channels between nursery and home environments.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Provided support during meal times, encouraging balanced diets for better health.
- Adhered strictly to hygiene standards whilst preparing meals and snacks; ensured overall well-being of children.
- Attended regular training opportunities to expand professional knowledge and further career progression.
Education
BTECH LEVEL 3 - Childcare Learning and Development
Minsthorpe Community College
South Elmsall, Wakefield 09.2011 - 07.2013
Skills
- Customer service
- Reception area maintenance
- Customer relationship building
- Conflict resolution
- Data protection
- Professional appearance
- Administration
- Health and safety procedures
Affiliations
- Sports and Fitness
Certification
Full UK drivers Licence
Accomplishments
During my employment in various companies I have worked towards numerous further qualifications to improve my skills and knowledge.
First of all, whilst employed by Playdays Nursery I completed my Level 4 in childcare learning and development, various training courses for safeguarding and Elklan communication and language from birth to 5 years.
I have also recently gained a level 2 customer service qualification.
Timeline
Leisure Centre receptionist
Aspire
09.2024 - 02.2025
Early years practitioner
Playdays Nursery
02.2020 - 08.2024
Customer services advisor
DIY Kitchens
07.2017 - 02.2020
Customer service representative
Capita/British Gas
05.2014 - 05.2017
Nursery practitioner
Toybox Day Nursery
09.2013 - 03.2014
BTECH LEVEL 3 - Childcare Learning and Development
Minsthorpe Community College
09.2011 - 07.2013
Full UK drivers Licence
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