Summary
Overview
Work history
Education
Skills
REFERENCES
COMPETENCIES
Gaps
Timeline
Generic

KAFAYAT BISOLA BALOGUN

Basildon,United Kingdom

Summary

Progressive experience in care services, My work is geared toward ensuring the wellbeing of service users and delivering rapid, evidenced based intervention. Monitored individual, progress continuously updating and adjusting care plan to meet health and wellbeing need, I promote personal wellbeing and independent of service users, also build social their confidence through social and community interaction

Overview

9
9
years of professional experience
17
17
years of post-secondary education

Work history

Support Assistant

AbleCross Care Service
Brentwood,, United Kingdom
11.2023 - 01.2026
  • I am working as care assistant and was taking care of the residents, assisting with resident mobility, communicating clearly with resident, considering their individual needs and ability, recording and passing on observation, findings, and message appropriately, undertaking another reasonable task which is within my competence, participate in the home’s quality and clinical governance programme, including the audit of care service delivery.

Customer Care representative

Radive fashion Ltd
Lagos, Nigeria, Nigeria
09.2022 - 08.2023
  • I worked as customer care representative to helps customers with questions, solves problems, processes requests, and ensures they have a positive experience with ourcompany’s products and services.

CARER

Peace Ville Hospital
Lagos, Nigeria, Nigeria
08.2021 - 09.2022
  • Provide physical and emotional support
  • Compassionate client support
  • Improve service users experience through effective communication
  • Client Relationship Management
  • Managing patients medical report and documentation
  • Provide aid in administration of patient medication
  • Helping with patient mobility when necessary

Customer care representative

Consol Ltd Nigeria
Lagos, Nigeria
06.2017 - 08.2017
  • Exhibited excellent problem-solving skills for effective dispute resolution.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly.
  • Collaborated closely with the sales team, ensuring high-quality client servicing.
  • Fostered trust and loyalty through honest communication with customers.
  • Delivered exceptional service with timely responses to queries.

Education

Higher National Diploma - Computer Science

Federal Polytechnic Offa
Kwara State, Nigeria
11.2017 - 06.2019

National Diploma - Computer Science

Federal Polytechnic Offa
Kwara State, Nigeria
11.2012 - 06.2015

Secondary School Leaving Certificate -

Immaculate Hearts Comprehensive High School
Maryland, Nigeria
09.2003 - 07.2009

Primary School Leaving Certificate -

Vicky Nursery & Primary School
Lagos, Nigeria
09.1996 - 07.2003

Skills

  • Provide physical and emotional support
  • Compassionate client support
  • Improve service users experience through effective communication
  • Client Relationship Management
  • Conduct one to one or group support
  • Acting quickly and appropriately
  • Strategic Business Development
  • Checking incoming orders
  • Progress report preparation
  • Accounts Reconciliation
  • Clients Satisfaction

REFERENCES

Available on request

COMPETENCIES

  • Active listening skills, solid verbal communication skills with the ability to communicate clearly and effectively, and solid writing skills with the ability to write clearly and concisely.
  • Multitasking: Juggling multiple tasks and responsibilities while remaining composed and meeting deadlines.
  • Relationship Management: Conflict resolution, motivating, organizing, troubleshooting, and establishing rapport.
  • Ability to develop relationships and rapport with , clients, and operational staff.

Gaps

  • Catering Home learning Skill - ( Jul, 2009 - Nov, 2012)
  • National Youth Service Corp - ( Jun, 2019 - Aug, 2021)
  • Relocation Process - ( Aug, 2023 - Nov, 2023)

Timeline

Support Assistant

AbleCross Care Service
11.2023 - 01.2026

Customer Care representative

Radive fashion Ltd
09.2022 - 08.2023

CARER

Peace Ville Hospital
08.2021 - 09.2022

Higher National Diploma - Computer Science

Federal Polytechnic Offa
11.2017 - 06.2019

Customer care representative

Consol Ltd Nigeria
06.2017 - 08.2017

National Diploma - Computer Science

Federal Polytechnic Offa
11.2012 - 06.2015

Secondary School Leaving Certificate -

Immaculate Hearts Comprehensive High School
09.2003 - 07.2009

Primary School Leaving Certificate -

Vicky Nursery & Primary School
09.1996 - 07.2003
KAFAYAT BISOLA BALOGUN