KAFAYAT BISOLA BALOGUN
Basildon,United Kingdom
Summary
Progressive experience in care services, My work is geared toward ensuring the wellbeing of service users and delivering rapid, evidenced based intervention. Monitored individual, progress continuously updating and adjusting care plan to meet health and wellbeing need, I promote personal wellbeing and independent of service users, also build social their confidence through social and community interaction
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work history
Support Assistant
AbleCross Care Service
Brentwood,, United Kingdom
2023.11 - 2026.01
- I am working as care assistant and was taking care of the residents, assisting with resident mobility, communicating clearly with resident, considering their individual needs and ability, recording and passing on observation, findings, and message appropriately, undertaking another reasonable task which is within my competence, participate in the home’s quality and clinical governance programme, including the audit of care service delivery.
Customer Care representative
Radive fashion Ltd
Lagos, Nigeria, Nigeria
2022.09 - 2023.08
- I worked as customer care representative to helps customers with questions, solves problems, processes requests, and ensures they have a positive experience with ourcompany’s products and services.
CARER
Peace Ville Hospital
Lagos, Nigeria, Nigeria
2021.08 - 2022.09
- Provide physical and emotional support
- Compassionate client support
- Improve service users experience through effective communication
- Client Relationship Management
- Managing patients medical report and documentation
- Provide aid in administration of patient medication
- Helping with patient mobility when necessary
Customer care representative
Consol Ltd Nigeria
Lagos, Nigeria
2017.06 - 2017.08
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
- Fostered trust and loyalty through honest communication with customers.
- Delivered exceptional service with timely responses to queries.
Education
Higher National Diploma - Computer Science
Federal Polytechnic Offa
Kwara State, Nigeria 2017.11 - 2019.06
National Diploma - Computer Science
Federal Polytechnic Offa
Kwara State, Nigeria 2012.11 - 2015.06
Secondary School Leaving Certificate -
Immaculate Hearts Comprehensive High School
Maryland, Nigeria 2003.09 - 2009.07
Primary School Leaving Certificate -
Vicky Nursery & Primary School
Lagos, Nigeria 1996.09 - 2003.07
Skills
- Provide physical and emotional support
- Compassionate client support
- Improve service users experience through effective communication
- Client Relationship Management
- Conduct one to one or group support
- Acting quickly and appropriately
- Strategic Business Development
- Checking incoming orders
- Progress report preparation
- Accounts Reconciliation
- Clients Satisfaction
REFERENCES
Available on request
COMPETENCIES
- Active listening skills, solid verbal communication skills with the ability to communicate clearly and effectively, and solid writing skills with the ability to write clearly and concisely.
- Multitasking: Juggling multiple tasks and responsibilities while remaining composed and meeting deadlines.
- Relationship Management: Conflict resolution, motivating, organizing, troubleshooting, and establishing rapport.
- Ability to develop relationships and rapport with , clients, and operational staff.
Gaps
- Catering Home learning Skill - ( Jul, 2009 - Nov, 2012)
- National Youth Service Corp - ( Jun, 2019 - Aug, 2021)
- Relocation Process - ( Aug, 2023 - Nov, 2023)
Timeline
Support Assistant
AbleCross Care Service
2023.11 - 2026.01
Customer Care representative
Radive fashion Ltd
2022.09 - 2023.08
CARER
Peace Ville Hospital
2021.08 - 2022.09
Higher National Diploma - Computer Science
Federal Polytechnic Offa
2017.11 - 2019.06
Customer care representative
Consol Ltd Nigeria
2017.06 - 2017.08
National Diploma - Computer Science
Federal Polytechnic Offa
2012.11 - 2015.06
Secondary School Leaving Certificate -
Immaculate Hearts Comprehensive High School
2003.09 - 2009.07
Primary School Leaving Certificate -
Vicky Nursery & Primary School
1996.09 - 2003.07