Cheryl Jarvis
South Hetton,Durham
Summary
I am a dedicated Support Assistant in Primary school, a positive role model successful in quickly building rapport with the children. I am paediatric first aid trained. I currently work as 1:2:1 in reception class supporting a non verbal child with autism working closely with the class teacher and following care plan. Previous to that I worked in reception and year 1 supporting a small group of children working with the lead teacher to develop and implement engaging and interactive interventions. I am devoted to my role and strive to succeed going above and beyond my expectations. I am compassionate with effective classroom and behaviour management this was recognised from the senior lead team during a recent ofsted inspection. I am currently studying CACHE Supporting Teaching and Learning at East Durham college which is due to complete in may 24.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work history
Support Assistant
Ribbon Academy
Murton, Durham
11.2022 - Current
- Helped children with eating, dressing and other aspects of personal care while encouraging independence.
- Worked 1:2:1 with a non verbal child with autism supporting with daily routine and communication using various methods in reception class
- Worked in reception and KS1 (year1) with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop skills.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Shared information about children with the class teacher, senior leaders and parents in line with school policies.
- Provided playground, break time and lunch time support, supervising children.
- Supported emotional and educational development students with SEN challenges, including autism, ADHD and anxiety.
- Acted as superb role model, consistently promoting school mission and values and adhering to safeguarding policy following the right procedures.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Supervised pupils during educational visits.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
Customer advisor
Newcastle Building Society
Durham, Durham
10.2014 - 10.2022
- Managed high-volume customer enquiries across various channels, opening accounts for customers, delivering helpful, timely and professional service.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experience.
- Handled complaints to resolve issues in a timely and professional manner.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Handled requests with friendly, knowledgeable service, support and empathy continually achieving positive customer feedback.
- Performed cashier duties, including balancing the till at the end-of-day.
- Offered detailed advice on product and service benefits.
Cashier
Barclays
Durham and Hetton-le-Hole, Durham
06.2008 - 10.2014
- Answered questions, professionally, supporting positive customer experiences.
- Delivered outstanding customer care with proactive sales and listening skills.
- cashiering, balancing tills, balancing and stocking atms.
- Completed opening and closing procedures each day.
- Helped meet business needs by working extra shifts as requested.
- Attended training courses for continued professional development.
Assistant manager travel agency
Thomas cook/Going Places
Sunderland, Tyne and Wear
02.2004 - 06.2008
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention by sourcing holidays and enhancements for customers to build the perfect holiday
- Maintained store appearance, including store layout and visual merchandise planning.
- Developed loyal and highly satisfied customer base.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Motivated staff to consistently deliver high quality, customer-focused service.
Assistant manager Travel agency
Hays Travel
Seaham/Houghton-le-Spring, Durham
01.2001 - 02.2004
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels. supported with modern apprentice programme by being mentor.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Trained staff on best practices to achieve optimal productivity.
- Motivated staff to consistently deliver high quality, customer-focused service.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Built customer relationships with consultative sales approach.
Travel consultant
Callers Pegasus
Sunderland, Tyne and Wear
03.1999 - 01.2001
- Advised customers on holidays visas and travel safety.
- Confirmed payment of deposits from clients before commencing with bookings.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Strived to reach set sales and revenue targets.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Prepared comprehensive travel itineraries using accessible formats for customers.
Education
CACHE Level 3 Supporting Teaching and Learning - Teaching and Learning
East Durham College
Peterlee 09.2023 -
BTEC National Diploma In Travel and Tourism - Travel and Tourism
New College Durham
Durham 09.1997 - 05.1999
GCSEs - GCSES
Easington Academy
PeterleeSkills
- Safe Guarding, health and safety compliant
- In-class support 1:2:1 and groups
- Special needs support
- Behavioural and emotional support
- Patient, praise children and show empathy
- team player
- work under pressure
Timeline
CACHE Level 3 Supporting Teaching and Learning - Teaching and Learning
East Durham College
09.2023 -
Support Assistant
Ribbon Academy
11.2022 - Current
Customer advisor
Newcastle Building Society
10.2014 - 10.2022
Cashier
Barclays
06.2008 - 10.2014
Assistant manager travel agency
Thomas cook/Going Places
02.2004 - 06.2008
Assistant manager Travel agency
Hays Travel
01.2001 - 02.2004
Travel consultant
Callers Pegasus
03.1999 - 01.2001
BTEC National Diploma In Travel and Tourism - Travel and Tourism
New College Durham
09.1997 - 05.1999
GCSEs - GCSES
Easington Academy
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