Kadiatou Diallo
Middleton,Lancashire
Summary
Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Conscientious Care Assistant providing compassionate care and support to patients in care home settings. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Health Care Support Worker
Pro Healthcare Service LTD
Leeds
2023.11 - 2026.04
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Submitted reports to manager regarding status of client.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Meticulously followed individualised care plans to achieve agreed objectives.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Monitored patient symptoms and progress to boost health outcomes.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored client health conditions and reported immediate issues to manager.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Collaborated with clients to clean house and prepare meals with person-centred care approach.
Health Care Support Worker
Mbowen Clinic
Serekunda
2020.06 - 2023.10
- Contributing to an environment, which ensures that the physical, psychological, social, spiritual, cultural, and educational needs of the patient are met, maximizing personal development of each client by establishing equal relationships with people with all degrees of disability and challenging behavior
- Working under the supervision of Qualified Nursing Staff in the delivery of individual care plans
- Contributing to the protection of individuals from any type of harm by contributing to risk management and minimizing potential risk
- Observing and monitoring patient’s behavior, mood and reporting any changes to the nurse in charge
- Assisting in maintaining an atmosphere that is safe and supportive for patients and staff
- Complying with Montrose’s policies and procedures
- Understanding of the broad definitions of the mental health act
- Encouraging and assisting patients with activities of daily living to ensure optimum privacy and dignity are met in accordance with patient’s wishes and beliefs
- Enabling patients to achieve physical comfort and maintain personal hygiene and appearance
- Supporting individuals experiencing a change in their care requirement and provision or as they move through different stages of treatments
- Ensuring documentation is completed accurately and promptly to ensure care is recorded and essential information is available to other members of the care team
- Assisting in health education in the ward/dept, by encouraging the patients to self-care and participate in health promotion activities as directed.
Housekeeping /Waitress
Dabo house hotel and apartment
2018.08 - 2020.01
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Arranged tables and set up linens and silverware in preparation for guests.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Greeted and escorted guests to tables.
- Informed kitchen staff regarding special order requirements.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Attended to customer's needs proactively for first-class waiting service.
Care Assistant
Clinic Balde
Conakry
2014.05 - 2018.06
- Contributing to an environment, which ensures that the physical, psychological, social, spiritual, cultural, and educational needs of the patient are met, maximizing personal development of each client by establishing equal relationships with people with all degrees of disability and challenging behavior
- Working under the supervision of Qualified Nursing Staff in the delivery of individual care plans
- Contributing to the protection of individuals from any type of harm by contributing to risk management and minimizing potential risk
- Observing and monitoring patient’s behavior, mood and reporting any changes to the nurse in charge
- Assisting in maintaining an atmosphere that is safe and supportive for patients and staff
- Understanding of the broad definitions of the mental health act
- Encouraging and assisting patients with activities of daily living to ensure optimum privacy and dignity are met in accordance with patient’s wishes and beliefs
- Enabling patients to achieve physical comfort and maintain personal hygiene and appearance
- Supporting individuals experiencing a change in their care requirement and provision or as they move through different stages of treatments
- Ensuring documentation is completed accurately and promptly to ensure care is recorded and essential information is available to other members of the care team
- Assisting in health education in the ward/dept, by encouraging the patients to self-care and participate in health promotion activities as directed.
Education
Bachelor of Philosophy -
University of Lagos
2010.01 - 2013.04
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CS Le Salem College
2007.01 - 2010.04
Skills
- Empathy and Compassion
- Good Communication Skills
- Attention to Detail
- Flexibility & Reliability
- Documentation management
- Accurate record-keeping
- Vital-signs monitoring
- Excellent time management
- Patient Centered Care
- Organized
- First Aid
- Patient safeguarding
- Medication administration
- Personal hygiene assistance
- Housekeeping
- Personal care
- Social care
- Elderly care
- Meal preparation
- Mental health support
- Errands assistance
Certification
- Moving & Handling (HCPA), 07/2023
- Mandatory & Statutory Refresher training course, 07/2023
- Basic life support/pediatrics (including practical)
- Fire safety
- Health and safety
- Food safety and hygiene
- Infection prevention and control level 1 & 2
- Information governance and general data protection, 2018
- Equality and diversity
- Manual handling (including practical)
- Lone working and conflict resolution
- Safeguarding children (level 1 & 2)
- Safeguarding adult (level 1 & 2)
- Complaints handling
- Countering fraud, bribery, and corruption
- PMVA TRAINING, 12/2023
- Mental health Act
- Using ligature
- Managing self-injury/harm
- Learning disabilities and autism spectrum disorders
- Competence and capacity
- Clinical risk assessment, formulation, and management
Custom
References available on request.
Timeline
Health Care Support Worker
Pro Healthcare Service LTD
2023.11 - 2026.04
Health Care Support Worker
Mbowen Clinic
2020.06 - 2023.10
Housekeeping /Waitress
Dabo house hotel and apartment
2018.08 - 2020.01
Care Assistant
Clinic Balde
2014.05 - 2018.06
Bachelor of Philosophy -
University of Lagos
2010.01 - 2013.04
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CS Le Salem College
2007.01 - 2010.04