Sze Yan Tso

• Assisted accountant in managing accounts receivables and payables to support bookeeping practices.
• Collaborated with team to fulfill tasks and meet deadlines for department.
• Provided invoices and sent reminders for outstanding payments.
• Maintained clean and organised workstation to comply with office standards.

Mainly work under General Department and Medical Examination Department.

The general work in Medical Examination Department as follows:

Height, weight, blood pressure, temperature, electrocardiography(Resting ), blood draw, OGTT, pap smear, Urea Breath Test, Flu swab test, vaccination, etc.

Daily procedures include:

• Organise and maintain clean and hygiene of test room.( Before and after every patients)
• Prepare and refill all necessary tools .
• Confirm next day patient's appointment and remind if there is anything need to pay attention such as fasting.
• Prepare, manage and update patients record.
• Independently complete blood drawing, injection, specimen and other examination items.

Handling , banking and transported patent samples appropriately.

The general work in General Practitioners Department as, follows:

• Receptionist, doctor's assistant during consultation and minor surgery( Sebaceous Cyst, Abscess( and after daily dressing), Warts removal under CO2 or liquid nitrogen......)

Working in department call DNA.

• Assist and prepare all necessary equipment and procedures for doctor.( Consultation, outpatient minor operation and medical aesthetic treatment.)
• Follow up on appointments for all patients, especially patients on long-term medication such as diabetes and cholesterol problem.
• DNA department performed genetic testing, including blood and swap samples, it's often necessary to deal with sample collection and sending.

• Ensured outstanding customer satisfaction levels through impeccable results and faultless service.
• Provided safe and welcoming environment for staff and visitors, maintaining stringent cleanliness and health and safety standards across all tasks and locations.
• Provided professional, friendly welcome to clients, putting them at ease ahead of doctor's aesthetic treatments.
• Offered thorough, knowledgeable advice and service throughout aesthetic treatments and doctor's procedures.
• Promoted monthly skincare packages to clients, employing effective upselling and cross-selling strategies to consistently exceed sales targets.

• Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
• Upsold products with detailed knowledge and persuasive sales techniques.
• Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
• Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
• Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
• Updated client records with strong systems knowledge. Completed facials and body treatments to boost client health and wellbeing.
• Conducted skin analyses and prepared treatment plans