Sara Lee
Merthyr Tydfil,Mid Glammorgan
Summary
Dedicated and compassionate care professional with extensive expertise in palliative care, elderly mobility assistance, and safeguarding vulnerable adults' rights. Proficient in medication administration, care planning, and maintaining confidentiality while delivering person-centred support. Skilled in mobility support techniques, behaviour management strategies, and fostering emotional resilience to ensure dignity and respect for individuals with disabilities. Adept at training staff, managing records accurately, and adhering to health and safety compliance standards. Committed to promoting a respectful attitude and cultural awareness while enhancing the quality of life for clients through tailored care solutions.
Compassionate Support Worker with highly relevant skills in communication and empathy, combined with strong problem-solving abilities. Demonstrates excellent interpersonal skills and caring attitude towards older adults. Dedicated to enhancing quality of life and well-being of those in care.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Support worker (Older adults in care)
Serenity
Merthyr Tydfil, Mid Glammorgan
04.2023 - Current
- Fostered positive relationships with families and friends of residents, enhancing community ties.
- Encouraged participation in therapeutic activities by creating an inviting atmosphere.
- Actively participated in staff training sessions, keeping up-to-date on best practices in elderly care.
- Ensured cleanliness and hygiene standards met in all residential areas, providing a healthy environment for inhabitants.
- Maintained accurate records of individual's conditions and behaviours to provide effective care planning.
- Upheld dignity and respect at all times when assisting older adults with personal tasks such as bathing or dressing.
- Helped residents maintain independence through personalised assistance with personal tasks.
- Enabled improved mobility for residents through physical support and encouragement.
- Collaborated closely with healthcare professionals to ensure comprehensive patient care.
- Monitored health status of elderly patients regularly, promptly reporting any issues to medical staff.
- Facilitated social activities for residents, promoting engagement and mental stimulation.
- Enhanced safety within the facility by promptly addressing potential hazards.
- Assisted older adults with daily care activities to improve their quality of life.
- Administered medication as prescribed, ensuring correct dosage and timing.
- Assisted in feeding older adults who required help during meal times, maintaining their nutritional intake.
- Liaised with other members of the support team to ensure consistency in care provision.
- Adapted communication styles to suit individual residents' needs, fostering understanding and trust.
- Provided emotional support for elderly individuals, fostering a sense of security and companionship.
- De-escalated potentially harmful situations calmly and effectively whilst ensuring resident wellbeing.
- Assisted patients with daily personal, hygiene and incontinence care.
- Adopted person-centred approach in all aspects of care-giving.
- Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Administered medication to safeguard health and wellbeing.
- Administered oral and topical medication following instructions from medical personnel.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Helped patients to take medication as prescribed by medical professionals.
- Reported on patients' health and mobility progress, maintaining excellent continuity of care.
- Monitored and evaluated patients' health, wellbeing and progress to mitigate potential health risks.
- Promoted community engagement and sense of belonging.
- Offered palliative care to patients with serious and terminal illnesses.
- Helped service users to gain ability to function independently in society.
Security door supervisor
self employed
Merthyr Tydfil
01.2023 - 11.2025
- Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
- Liaised effectively with police and local authorities as needed.
- Checked bags at entrance for contraband items.
- Checked CCTV systems to ensure optimal functionality.
- Controlled access points to prevent unauthorised entry.
- Worked closely with colleagues to maintain team efficiency.
- Managed queues efficiently during peak hours.
- Responded quickly to incidents, prevented escalation.
- Mitigated risk of theft with vigilant observation.
- Recorded incident reports accurately post-event.
- Enforced venue policies for a safe environment.
- Reported any suspicious behaviour to the management immediately.
- Maintained site security by conducting regular patrols.
- Conducted ID checks for age verification.
- Provided excellent customer service, resolved disputes calmly and professionally.
- Dealt with difficult individuals or groups, maintained peace and order.
- Assisted in emergency situations, ensured safety of all present.
- Guaranteed security of all entry and exit points with frequent foot patrols.
- Minimised threat of violence, conducting body searches and screening processes through X-rays and metal detectors.
- Maintained accurate surveillance records and incident reporting in line with regulatory requirements.
- Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
- Enforced venue policies regarding prohibited substances and activities.
- Upheld professional and approachable demeanor to provide customer assistance.
- Facilitated effective complaint management with thorough incident reports.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
make up advisor
Superdrug
Merthyr Tydfil, Mid Glammorgan
07.2022 - 04.2024
- Streamlined inventory management processes ensuring availability of popular items.
- Built lasting client relationships to foster brand loyalty.
- Handled returns and exchanges smoothly, maintaining a positive brand image.
- Demonstrated high level of product knowledge with ongoing training participation.
- Maintained cleanliness and organisation of makeup counters to facilitate efficient service.
- Promoted sales with expert application demonstrations.
- Kept up-to-date on latest beauty trends, resulting in relevant consultations.
- Enhanced customer satisfaction by providing personalised makeup advice.
- Exceeded team sales targets through effective upselling strategies.
- Assisted customers in selecting suitable products, leading to increased sales.
- Advised clients on skincare routines complementing their makeup choices.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Initiated regular follow-ups, enhancing customer engagement.
- Organised displays to promote inventory and encourage customer purchases.
- Boosted product sales by offering selection guidance to customers.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out active selling from initial customer greeting.
- Tagged products quickly and accurately with price tags and stickers.
- Built rapport with new and existing customers to boost client retention.
- Accepted card, cash and cheque payments in POS register system.
- Managed customer lines for minimum wait times and high satisfaction.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Demonstrated product usage and features to customers.
- Inspected products for damages and expiry dates before processing refunds.
- Promoted customer loyalty scheme at checkout.
- Totalled bills using maths skills and maintained accurate till count.
- Identified discrepancies in stocks through regular inventory management.
- Requested and checked customer IDs at checkout for age-restricted products.
- Explained establishment policies to customers and offered advice on selections.
- Prepared invoices for customers with large orders or special sales types.
- Designed visually pleasing in-store and window displays to increase footfall.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Displayed wares in temporary structures at markets to attract new customers.
Shop assistant
OneStop
Merthyr Tydfil, Mid Glammorgan
10.2012 - 10.2023
- Handled cash register efficiently, ensuring accurate transactions.
- Updated window displays regularly for fresh store appeal.
- Assisted customers in finding desired items to enhance their shopping experience.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Managed stock levels on shop floor for continuous product availability.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Assisted in inventory counts, maintaining accurate records.
- Collaborated effectively with team members during busy periods.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Directed customers towards fitting rooms when needed for convenient try-on experience.
- Improved product visibility with strategic shelf arrangements.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Handled queries regarding products, providing detailed information as necessary.
- Conducted price checks at request of customers for clear communication on cost.
- Facilitated smooth checkouts with efficient bagging and wrapping practices.
- Built rapport with frequent shoppers to foster loyal customer base.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Upheld company policies whilst dealing with returns and exchanges.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed opening and closing duties in line with established schedule.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Updated product labelling and pricing to reflect discounts and offers.
- Received and processed product returns.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Documented stock count and operations to track usage and procurement.
- Displayed promotional material on storefronts to attract shoppers.
- Supervised junior staff activities and kept shop operational.
- Tagged products quickly and accurately with price tags and stickers.
Education
QCF supporting teaching and learning in schools - Child care
Merthyr collage
Merthyr tydfil 09.2015 - 06.2016
Certificate of Higher Education - Health and Wellbeing
USW
Merthyr Tydfil 04.2025 -
Skills
- Palliative care understanding
- Understanding confidentiality legislation
- Positive outlook
- Learning disability awareness training
- Daily living activities assistance
- Mobility support techniques
- Communication proficiency
- Issue reporting procedures
- Personal hygiene awareness
- Respectful attitude
- Experience with disabled individuals
- Dignity maintenance
- Fall prevention tactics
- Elderly mobility assistance
- Safeguarding vulnerable adults' rights
- Comfortable with technology
- Manual handling
- Medication Administration
- Medicine administration
- Care planning
- Staff training
- Personal hygiene management
- Health checks
- End-of-shift reporting
- Record-keeping
- Behaviour management strategies
- Reliability
- CPR and First Aid
- Patient lifting techniques
- Record management
- Client advocacy
- Emotional support and companionship
- Confidentiality maintenance
- Client respite
- Emotional resilience
- Medication planning and record-keeping
- Patient transporting
- Person-Centred Approach
- Nutrition knowledge
- Disability assistance
- Patient relations
- Training and coaching
- Activity planning and management
- Treatment and care planning
- Safeguarding procedures
- Compassionate care
- Incontinence management
- Community engagement planning
- Meal and snack preparation
- Personal care support
- Excellent communication
- Medication assistance
- Housework and cleaning
- Meals assistance
- Behavioural observation
- Dress/toileting sling operation
- Time efficiency
- Dietary management and feeding
- Records management
- Professional boundaries maintenance
- Record keeping accuracy
- Resilience under pressure
- Safeguarding protocols
- Elderly care knowledge
- Respect for diversity
- Client-Centred approach
- Legislation knowledge
- Initiative taking
- Customer Service
- Health and Safety Compliance
- Ethical judgement
- Disability support planning
- Communication skills
- Team Leadership
- Cultural awareness
Affiliations
- horse riding
- reading
- walking my dogs
- Quality time with my children
- Arts and Crafts
- music and bands
- Cleaning
Certification
Door Supervisors License
Timeline
Certificate of Higher Education - Health and Wellbeing
USW
04.2025 -
Support worker (Older adults in care)
Serenity
04.2023 - Current
Security door supervisor
self employed
01.2023 - 11.2025
make up advisor
Superdrug
07.2022 - 04.2024
QCF supporting teaching and learning in schools - Child care
Merthyr collage
09.2015 - 06.2016
Shop assistant
OneStop
10.2012 - 10.2023