Summary
Overview
Work history
Education
Skills
Timeline
Generic

Hollie Whitford

Camborne,CON

Summary

Dedicated healthcare professional with extensive expertise in disability support, elderly care, and palliative care. Demonstrates resilience under stress and exceptional discretion in safeguarding vulnerable adults. Proficient in manual handling, infection control, and the use of assistive technology to ensure patient safety and comfort. Skilled in nutrition and diet planning, medication assistance, and personalised care planning to promote health and wellbeing. Committed to enhancing patient quality of life through compassionate support and innovative care solutions.

Overview

2
2
years of professional experience

Work history

Community carer worker

penhellis
Hayle, Cornwall
01.2025 - Current
  • Participated actively in staff training sessions; upskilled regularly as per industry standards.
  • Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
  • Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
  • Administered medication, ensuring correct dosage and timing.
  • Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
  • Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
  • Offered companionship to reduce feelings of loneliness in patients.
  • Maintained hygienic living environments through regular cleaning.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Created positive relationships with clients through practical support and companionship, improving overall quality of life.
  • Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
  • Conducted risk assessments within client homes; identified potential hazards and took corrective actions promptly.
  • Ensured safety in the community by conducting regular check-ins on vulnerable individuals.
  • Advocated for client rights and needs at local authority meetings; influenced policy decisions related to community care services.
  • Enhanced mobility for disabled individuals with assistance in physiotherapy exercises.
  • Assisted elderly individuals with daily tasks for improved quality of life.
  • Collaborated with a multidisciplinary team to ensure comprehensive care for all clients.
  • Helped disabled persons use assistive devices; encouraged self-reliance among clients.
  • Prepared nutritious meals for community members, promoting better health outcomes.
  • Coordinated medical appointments for clients, ensuring they received necessary healthcare services timely.
  • Promoted mental wellbeing by engaging clients in stimulating conversations and activities.
  • Documented client progress through detailed record-keeping, aiding in treatment planning and review processes.

Charity Sales Assistant

heather woods
Camborne, Cornwall
06.2023 - 12.2024
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Utilised excellent communication skills to provide detailed product information.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Assisted customers with product selection for optimal satisfaction.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Improved customer service by efficiently handling queries and complaints.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Built strong relationships with regular customers for repeat business.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Offered personalised shopping advice to enhance customer experiences.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Collaborated effectively with team members to meet sales targets.
  • Demonstrated products effectively leading to increased sales conversions.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Trained new staff members, fostering a supportive working environment.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Built lasting relationships with clients through customer service interactions.
  • Collaborated with sales managers to meet target quotas.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Processed returned or exchanged items and provided refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Maintained accurate records to track cash handling activities.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Informed customers regarding promos and warranty services to increase sales.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Organised displays to promote inventory and encourage customer purchases.
  • Tagged products quickly and accurately with price tags and stickers.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Boosted product sales by offering selection guidance to customers.
  • Carried out active selling from initial customer greeting.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Accepted card, cash and cheque payments in POS register system.
  • Promoted customer loyalty scheme at checkout.
  • Inspected products for damages and expiry dates before processing refunds.
  • Built rapport with new and existing customers to boost client retention.
  • Demonstrated product usage and features to customers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Identified discrepancies in stocks through regular inventory management.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Explained establishment policies to customers and offered advice on selections.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Prepared invoices for customers with large orders or special sales types.
  • Displayed wares in temporary structures at markets to attract new customers.

Education

Some College (No Degree) - Caring

SOUTH WEST SKILLS ACADEMY
United Kingdom
01.2025 -

NVQ Level 2 - Caring

Basic Life Support
United Kingdom
11.2024 -

M.D. - Caring

South West Skills Academy
United Kingdom
11.2024 -

M.D. - Caring

South West Skills Academy
United Kingdom
11.2024 -

Skills

  • Resilience under stress
  • Housekeeping proficiency
  • Disability support expertise
  • Patient transport experience
  • Wound dressing technique
  • Encouraging attitude
  • Personal hygiene awareness
  • Elderly care proficiency
  • Nutrition and diet planning
  • Nutritional knowledge
  • Exceptional discretion
  • Use of assistive technology
  • Palliative care experience
  • Patient safety awareness
  • Medical terminology
  • Disability support
  • Manual handling training
  • Health and wellbeing promotion
  • Medication assistance
  • Wheelchair handling
  • Personal hygiene support
  • Hoisting machine operating
  • Personalised care planning
  • Client showering and washing
  • Safeguarding vulnerable adults
  • Pressure ulcer prevention
  • Mental health awareness
  • Catheter bag changing
  • Emotional resilience
  • Patient record maintenance
  • Healthy living promotion
  • Moving and handling techniques
  • Learning disabilities support
  • Domestic assistance
  • Infection Control
  • Assertiveness
  • Safeguarding of Vulnerable Adults
  • Parkinson's care
  • Daily living assistance
  • Home-care support
  • Cleaning and waste management
  • General housekeeping
  • Pension collection assistance
  • Person-centred care
  • Positive risk-taking
  • Diabetes management
  • Dietary monitoring

Timeline

Community carer worker

penhellis
01.2025 - Current

Some College (No Degree) - Caring

SOUTH WEST SKILLS ACADEMY
01.2025 -

NVQ Level 2 - Caring

Basic Life Support
11.2024 -

M.D. - Caring

South West Skills Academy
11.2024 -

M.D. - Caring

South West Skills Academy
11.2024 -

Charity Sales Assistant

heather woods
06.2023 - 12.2024

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Hollie Whitford