Ka Chuen Wong
Tsing Yi,Hong Kong
Summary
Dedicated professional with a strong foundation in providing patient and caring emotional support and companionship. Demonstrates exceptional decision-making under pressure, risk assessment capability, and quick response time. Certified in First Aid, excels in effective teamwork, clear communication, and problem-solving. Multilingual with mastery in time management and self-discipline. Career goals include leveraging high energy levels and flexible thinking to enhance service delivery and achieve organisational success.
Overview
23
23
years of professional experience
Work history
Nursery practitioner
BrightHorizons
Harwell, Oxfordshire
06.2022 - Current
- Adhered strictly to hygiene standards whilst preparing meals and snacks; ensured overall well-being of children.
- Consistently demonstrated excellent communication and interpersonal skills in building and maintaining positive relationships with parents, colleagues, and the stakeholders.
- Participated actively in team meetings and trainings; stayed updated on latest childcare best practices.
- Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Developed stronger language skills in children by implementing creative storytelling sessions.
- Planned educational games to stimulate cognitive growth in toddlers.
Airline Flight Purser
Cathay Pacific Airways
Hong Kong, Hong Kong
06.2005 - 11.2020
- Developed relationships with passengers through excellent customer service interactions.
- Time management and tasks prioritised at all time which enhanced the whole team productivity.
- Small talk and soft touch to clients, show enthusiasm and professionalism.
- Promoted airline products and services, enhanced customer satisfaction.
- Ensured passenger comfort by attending to their needs and requests.
- Handled special needs of children, elderly and individuals with disabilities.
- Promoted duty-free goods and collected payments from patrons.
- Updated passengers on changes to flight information and timings.
Telebet servies assistant
Hong Kong Jockey Club
Shatin, Hong Kong
09.2002 - 05.2005
- Answered phone calls promptly, providing excellent customer service.
- Provided customer service, delivering high levels of satisfaction.
Education
Higher National Diploma - Geomatics
The Hong Kong Polytechnic University
Hong Kong 09/2003 - 05/2005
Skills
- Patient and caring
- Emotional support and companionship
- Decision making under pressure
- Risk assessment capability
- High energy levels
- Quick response time
- Flexible thinking
- First Aid certification
- Effective teamwork
- Clear communication
- Self-discipline
- Time management mastery
- Problem-solving
- Upselling
- Multilingual
Languages
English
Fluent
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Native
Timeline
Nursery practitioner
BrightHorizons
06.2022 - Current
Airline Flight Purser
Cathay Pacific Airways
06.2005 - 11.2020
Telebet servies assistant
Hong Kong Jockey Club
09.2002 - 05.2005
Higher National Diploma - Geomatics
The Hong Kong Polytechnic University
09/2003 - 05/2005
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