Kabwe Bridget Gornall

• Strengthened young people's ability to navigate risk and challenge.
• Developed strong rapport with young people on 1:1 and group basis.
• Maintained current understanding of developments in safeguarding, youth work, and professional social care.
• Encouraged service user engagement and participation.
• Conducted thorough risk assessments, maximising safety for detached work.
• Organised activities for youth to exercise talents, display skills and increase potential.
• Updated programmes and activities to support young people vulnerable to criminal exploitation.
• Rewarded acceptable and pro-conduct behaviour and helped youth gain self-control during difficult situations.
• Practised privacy and confidentiality to adhere to guidelines and protocols.
• Formulated and submitted development reports to manager.

• Joined CareTech community service company in July 2020 resumed work residential home which hosts six female clients, in December 2020 moved to supported living home with 10 flats 8 occupied flats each client is supported according to their individual care plan.
• Clients needs vary from one client to another for example learning disabilities, Mental health needs, Autism, OCD etc.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Led group activity programmes to support independence and encourage community inclusion.
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Provided support in social, physical and emotional areas to assist clients with integration into local community.
• Administered medication with rigorous planning and record keeping.
• Planned, prepared and served meals for 6 clients, strictly following prescribed dietary orders.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
• Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
• Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.

• Handle all clerical tasks
• Converse with School officials, Parents , Teachers and Students
• Handle complaints, file records
• Read and answer mails/emails from administrators, Parents, Students and vendors
• Manage input of 25 Teachers and 800 Student attendance
• Library Teaching Supply Material Coordinator for Ferndale High School;
• Process of procurement distribution and maintenance of learners and and Teachers Support Materials

As follows;

• Draw up needs analysis estimation and requisition for budget
• Collect requisition form from each Head of Department
• Submit Requisition forms to school Principal and School
• Governing Body for screening and verification
• Collect data process orders for procurement, distribution and monitoring of supply
• Checked invoices against text books received
• Send proof of delivery and payment to Department of Education
• Head office.
• Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
• Maintained office files in both electronic and hard copies.
• Responded to telephone enquiries from clients, vendors and members of public.
• Managed incoming and outgoing calls for busy office.
• Standardised department filing system to increase efficiency.
• Increased customer satisfaction by greeting visitors promptly and professionally.
• Maintained detailed administration and office procedures to improve accuracy and efficiency..
• Promoted welcoming environment while managing receptionist area and fielding requests for information.
• Welcomed guests and clients in upbeat and friendly manner.
• Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
• Scheduled and confirmed appointments for entire management team.
• Received and screened high-volume internal and external communications, including calls, email and mail.
• Improved office efficiency by managing client correspondence, record tracking and data communications.
• Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
• Verified documents and associated records to catch and resolve discrepancies.
• Maintained reception area in orderly manner to provide visitors with positive first impression of company.
• Managed clerical needs of employees, including administrative support, file management and stationery supplies.
• Sorted and distributed business correspondence to correct department or staff member.
• Managed office inventory to ensure timely ordering and replenishment of low-level stock.
• Created email notifications, invitations and agendas for meetings, events and appointments.

• Maintain records of financial transaction for company
• Maintain Historical records and filling
• Details
• Reconciled all company accounts, including credit cards and expenses.
• Verified items billed against items received, following up with vendors to reconcile variances.
• Oversaw inventory by reviewing batch summaries and ordering based on sales trends.
• Applied proper codes to invoices, files and receipts to keep records organised and easily searchable.
• Maintained accurate and complete documentation for all financial department procedures.
• Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
• Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
• Communicated with suppliers to reconcile invoice payments.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Controlled credit and confirmed debtors paid dues on time.
• Participated in monthly, quarterly and annual audits.

• Posting Debits and Credits with accuracy
• Processing pro-forma invoices, invoices and credit notes
• Maintaining and balancing subsidiaries and general ledgers, Preparing invoices
• Matched purchase orders with invoices and recorded necessary information.
• Immediately addressed problems with customer accounts to promote quick resolution.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Handling queries from clients
• Stock taking
• Handling Accounts payable and Accounts receivable
• Managing profit and loss statements and balance sheet
• Completed and mailed bills, contracts, policies, invoices and checks.
• Communicated with customers to identify and resolve outstanding payments.
• Reconciled company bank, credit card and line of credit accounts every month, investigating and resolving discrepancies to keep accounts audit-ready.
• Submitted and tracked orders.
• Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
• Resolved customer concerns promptly to maintain satisfaction.
• Collected and processed payments.
• Helped resolve client problems quickly with superior customer service.