Grace Moncrieffe
Summary
Aspiring Support Worker seeks opportunity to assist children and young adults with complex needs. Self-motivated and proactive to adapt to changing priorities and requirements. Patient and compassionate for responsive, person-centred care. Patient Support Worker offers outstanding communication and relationship-building skills to improve outcomes for children in care. Aids social, emotional and educational development through group and one-to-one work, tailoring support to meet individual needs. Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.
Overview
31
31
years of professional experience
10
10
years of post-secondary education
Work history
Support Worker (Young People in Care)
Caridon Young Living, Bank Staff
London, Croydon
05.2021 - Current
- Strengthened young people's ability to navigate risk and challenge.
- Maintained current understanding of developments in safeguarding, youth work, and professional social care.
- Encouraged service user engagement and participation.
- Developed strong rapport with young people on 1:1 and group basis.
- Practised privacy and confidentiality to adhere to guidelines and protocols.
- Collaborated with organisations, schools and community groups to support youth programmes.
- Formulated and submitted development reports to manager.
- Attended to needs during challenging situations by offering advice and compassion.
- Rewarded acceptable and pro-conduct behaviour and helped youth gain self-control during difficult situations.
- Organised activities for youth to exercise talents, display skills and increase potential.
- Cultivated professional relationships with youth, staff and organisations to build rapport and promote well-being.
- Conducted thorough risk assessments, maximising safety for detached work.
Support Worker
Future Foundations Ltd
London, City of London
09.2014 - Current
- Developed strong rapport with young people on 1:1 and group basis.
- Maintained current understanding of developments in safeguarding, youth work, and professional social care.
- Encouraged service user engagement and participation.
- Conducted thorough risk assessments, maximising safety for detached work.
- Strengthened young people's ability to navigate risk and challenge.
- Attended to needs during challenging situations by offering advice and compassion.
- Cultivated professional relationships with youth, staff and organisations to build rapport and promote well-being.
- Practised privacy and confidentiality to adhere to guidelines and protocols.
- Organised activities for youth to exercise talents, display skills and increase potential.
- Assisted unemployed youth to define goals and obtain meaningful jobs.
- Identified and targeted anti-social behaviour using evidence-based interventions.
- Formulated and submitted development reports to manager.
- Updated programmes and activities to support young people vulnerable to criminal exploitation.
Part - Time Private Nanny
Dr, S Patterson
London, Lewisham
01.2008 - 07.2019
- Adhered to set timeframes to maintain consistency with nighttime routines.
- Performed day-to-day errands during school hours, including shopping, cleaning and laundry, to flexibly cater to parents' needs.
- Developed creative games and activities, providing opportunities for learning and development of core skills.
- Assisted children with homework and school assignments, offering advice and guidance to build learner confidence.
- Supported families on holidays and trips with additional supervision, escorting children to activities and clubs.
- Prepared healthy and nutritious meals to specific dietary requirements.
- Performed cleaning, washing, ironing and laundry to maintain home order.
P/T Play Worker
London Borough of Lewisham,
London, Lewisham
02.1993 - 07.2010
- Built positive rapport with service users with various additional needs and disabilities including autism, behavioural, learning and emotional difficulties.
- Established and maintained dynamic and stimulating routine to manage children's expectations and minimise behavioural issues.
- Scheduled array of events complementary to school curriculum and children's development needs for [Number] children.
- Established high level service expectations and implemented behavioural policy and management techniques with expertise.
- Developed, maintained and employed thorough understanding of triggers, routines and behaviours of service users by reading and updating 'All About Me' documentation.
- Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.
- Prepared safe and nutritional snacks and promoted good manners at meal times.
P/T - Bank Cashier
Halifax Bank
Catford, City of London
03.2003 - 09.2005
- Guaranteed transparent transactions, enforcing compliance with established policies.
- Prevented fraud by verifying customer identities and validating transaction details.
- Optimised customer experience by providing demonstrations on banking platforms and software.
- Replied to [Number]+ customer enquiries daily, exceeding team average by [Number]%.
- Performed document enquiries to resolve disputed transactions with [Number]% positive outcome.
- Balanced internal banking transactions of up to £[Number] daily with [Number]% accuracy.
- Trained [Number] new hires in customer service practices, boosting customer satisfaction levels by [Number]%.
Education
Higher National Diploma - Top up - Early Years -
University of Greenwich
London 01.2005 - 07.2006
HNC - Early Years
University of Greenwich
London 09.2003 - 07.2005
BTEC - Childcare and Business
Lewisham College
London 09.1994 - 07.1995
City and Guilds - Caring for Children 0-7 years old
Lewisham College
London 01.1992 - 06.1993
Pitmans - Secretary Foundation Course.
Vauxhall College
Kennington, Southwark 09.1986 - 07.1987
Eltham Hill, Girls School
Eltham, Greenwich 09.1982 - 07.1986
Skills
- DBS compliance
- Community service referrals
- Harm reduction techniques
- Crisis intervention
- Goal setting interventions
- Youth welfare
- Child welfare checks
- Documentation management
- Social services
- Advocacy
- Community engagement
- Employment assistance
Timeline
Support Worker (Young People in Care)
Caridon Young Living, Bank Staff
05.2021 - Current
Support Worker
Future Foundations Ltd
09.2014 - Current
Part - Time Private Nanny
Dr, S Patterson
01.2008 - 07.2019
Higher National Diploma - Top up - Early Years -
University of Greenwich
01.2005 - 07.2006
HNC - Early Years
University of Greenwich
09.2003 - 07.2005
P/T - Bank Cashier
Halifax Bank
03.2003 - 09.2005
BTEC - Childcare and Business
Lewisham College
09.1994 - 07.1995
P/T Play Worker
London Borough of Lewisham,
02.1993 - 07.2010
City and Guilds - Caring for Children 0-7 years old
Lewisham College
01.1992 - 06.1993
Pitmans - Secretary Foundation Course.
Vauxhall College
09.1986 - 07.1987
Eltham Hill, Girls School
09.1982 - 07.1986
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