Jyotsana Jingar
Wrexham
Summary
Proven track record in enhancing customer satisfaction and exceeding sales targets at Marks And Spencer London Reliance India Pvt. Ltd, demonstrating exceptional customer service and communication skills. Expert in visual merchandising and proficient in MS Office, I thrive in fast-paced environments, contributing to team success and achieving monthly objectives through effective decision-making and inventory management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
6
6
years of professional experience
Work History
Retail Sales Assistant
Nightingale House Hospice
Chester Road, Wrexham, LL 11 1NH
07.2023 - Current
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Advisor
Marks And Spencer London Reliance India Pvt. Ltd
Ahmedabad, India
06.2018 - 08.2021
- Achieved and exceeded sales targets through effective product recommendations, upselling, and cross-selling techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer transactions accurately and efficiently using the POS system, including handling cash, credit, and debit payments.
- Collaborated with team members to achieve store goals and provided support during peak periods and special promotions.
Education
MBA - Business Administration And Management
Wrexham Glyndwr University
06.2023
Master of Arts - Psychology
Gujarat University
Ahmedabad India12.2018
Bachelor of Arts - Clinical Psychology
Gujrat University
Ahmedabad, India03.2016
Skills
Customer service
Ability to work in a fast-paced, team-oriented environment
IT skills in MS Office
communication
Visual Merchandising
Team Cooperation
Decision-Making
Inventory and Stocking
Timeline
Retail Sales Assistant
Nightingale House Hospice
07.2023 - Current
Customer Service Advisor
Marks And Spencer London Reliance India Pvt. Ltd
06.2018 - 08.2021
MBA - Business Administration And Management
Wrexham Glyndwr University
Master of Arts - Psychology
Gujarat University
Bachelor of Arts - Clinical Psychology
Gujrat University